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This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Use case - Small talk

In the context of chatbot, small talk is used to deliver causal conversation to the user. The purpose is to give the Chatbot a more social persona in order to make it easier for a user to relate to it. It also helps in providing a level of confidence to the user when the Chatbot is able to understand basic greetings, random questions or short snippets of conversation. For more information regarding testing this service please, see Create or modify the small talk dialogs and Test the small talk dialog from IBM Watson Assistant.

 

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BMC Helix Virtual Agent 21.3