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Exercise 3 - Publish the Visa cover letter request service

After a service is finalized and tested by using BMC Helix Digital Workplace, you can proceed to publish the service to a specific chatbot instance by using the Publish Chat-enabled Service wizard using the following the steps:

  1. Select the Chatbot Name that we wish to publish to. For this use case we will select HR Chatbot, given that this is an IT use case
  2. Select this service from the service list to publish. For example, here we select "Visa Cover Letter"
  3. Create additional request variations which will get created as Intent utterances in IBM Watson. For this use case we will create the following request variations:
  • Can I get a Visa cover letter
  • I need a visa cover letter
  • I want a visa cover letter
  • I would like a Visa cover letter
  • Please provide visa cover letter


Tip: The request variations (or utterances) can be created during or after publishing the service to the IBM Watson Assistant chatbot. Once published all addition, modification or deletion of utterances are done in IBM Watson. Tip: The number of Intent utterances will vary based on the use case. In this use case, the main goal is to request for a Visa Cover letter for business travel to another country. In this example, that would be one of the following:

  • I need a Visa Cover letter
  • I want a Visa Cover letter
  • I would like a Visa Cover letter
  • Can I get a Visa Cover letter?
  • Please provide me with a Visa Cover letter

For this use case what is being requested remain consistent, it's just how it is requested that varies. We have therefore used these variations in the request variations above.

  1. Review the questions that were created in the Catalog Questionnaire. Here you can change text for the questions as well as add chat variables to enhance the questions. Moreover, you can enable the display of the possible answers to the questions as buttons within the chatbot as well as extend the answer variations.In this example we performed the following:
  • Enabled the display of the possible answers to the question as buttons for all the Questions that have predefined answers


 

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