Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Reporting and analyzing chatbot usage

BMC Helix Virtual Agent provides the out-of-the-box dashboard, which displays chatbot usage metrics. Customers can analyze the chatbot usage to determine the overall performance, effectiveness, and return of investment of the BMC Helix Virtual Agent with the help of the dashboard and usage metrics. 

As an administrator, you can create reports according to your requirements. Customers can use reports to understand the chatbot usage, chatbot accuracy, which queries were solved, which events are successful or unsuccessful, and so on.

The following table lists the different ways in which you can analyze your chatbot usage:

Action

Reference

Analyzing and tracking out-of-the-box events, event statistics, and reports usage reports.

Tracking and generating chatbot usage reports.

Tracking and monitoring BMC Helix Virtual Agent usage, performance, effectiveness, and return of investment.

Create reports based on the raw data in the Telemetry service.

Measuring the chatbot consumption.

 

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