Release notes and notices

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

Related topics

Date	Summary	Reference
January 30, 2026	Issues that were corrected in this patch and issues that remain open Enhancements available in 26.1: Edit services by using Catalog Curator Create surveys with Catalog Curator efficiently Configure Employee Navigator for the guest portal to improve self-service Build request URLs that open questionnaires with prefilled answers (Controlled availability) View in-line images in Employee Navigator responses Create services with case fulfillment by using Catalog Curator Change the language on the end-user console with the language picker Get started with the starter prompts in the Employee Navigator welcome message (Available for logged-in users only) Get help faster with DocuAssistant Experience a consistent timeout behavior with all BMC Helix applications	26.1 enhancements and patches
November 20, 2025	Issues that were corrected in this patch and issues that remain open Patch 1 is available for SaaS and on-premises customers.	25.4 enhancements and patches
October 17, 2025	Issues that were corrected in this patch and issues that remain open Enhancements available in 25.4: Guide users to a resolution by clarifying their ambiguous asks Measure user satisfaction by using the NPS scale in feedback surveys Set up service level targets for service requests Access Employee Navigator via Microsoft Teams for a seamless experience (Controlled availability) Embed the Employee Navigator chat panel in your website.	25.4 enhancements and patches

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