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This documentation supports the 26.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see the License types and features topic. To view an earlier version, select the version from the Product version menu.

 

Release notes and notices

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

 

Related topics

Known-and-corrected-issues

Support-informationDigital Workplace Training & Certification

Date

Summary

Reference

March 6, 2026

Issues that were corrected in this patch and issues that remain open

The cumulative updates from previous releases (25.4.01 and 26.1) are rolled into the 26.1.01 release for SaaS and on-premises users.

26.1 enhancements and patches
January 30, 2026

Issues that were corrected in this patch and issues that remain open

Enhancements available in 26.1:

  • Edit services by using Catalog Curator
  • Create surveys with Catalog Curator efficiently
  • Configure Employee Navigator for the guest portal to improve self-service
  • Build request URLs that open questionnaires with prefilled answers
  • (Controlled availability) View in-line images in Employee Navigator responses
  • Create services with case fulfillment by using Catalog Curator
  • Change the language on the end-user console with the language picker
  • Get started with the starter prompts in the Employee Navigator welcome message
  • (Available for logged-in users only) Get help faster with DocuAssistant
  • Experience a consistent timeout behavior with all BMC Helix applications
26.1 enhancements and patches
November 20, 2025

Issues that were corrected in this patch and issues that remain open

Patch 1 is available for SaaS and on-premises customers. 

25.4 enhancements and patches
October 17, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.4:

  • Guide users to a resolution by clarifying their ambiguous asks
  • Measure user satisfaction by using the NPS scale in feedback surveys
  • Set up service level targets for service requests
  • Access Employee Navigator via Microsoft Teams for a seamless experience
  • (Controlled availability) Embed the Employee Navigator chat panel in your website.
25.4 enhancements and patches

 

 

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BMC Helix Digital Workplace 26.1