Setting up approvals

Scenario
Allen, the administrator at Apex Global, is configuring how approvals will function in the organization. He starts by enabling the required approval types and additional approver actions, such as putting requests on hold, delegating to alternate approvers, requesting clarification, and reassigning approval requests.

Later, an end user named Britney requests a new laptop through BMC Helix Digital Workplace. Since the service requires approval, the request is automatically routed to an approver. While processing the request, the approver is busy and places it On Hold. Before going out of office, the approver delegates the approval task to Mary, an alternate approver. Mary receives the delegated request but needs more information to proceed, so she uses the Request Clarification option to ask Britney for additional details. After Britney provides the necessary clarification, Mary approves the request. With the approval completed, Britney’s laptop order moves forward without any further delays.