Issues tables

BMC HelixGPT

When end users try to attach a file or an image in BMC HelixGPT, an error message is displayed that multiple files exceed the maximum file size limit.

Workaround: The file size of the single file exceeds the maximum limit. Attach a file size within the maximum size limit.  

BMC HelixGPT

When users click all source links under the BMC HelixGPTchat response for service requests, only the first tab opens the intended service request; the others redirect to the My Activity Page.

Workaround: Pause between visiting each browser tab to load requests.

BMC HelixGPT localization in BMC Helix Digital Workplace

When responding to a query in a user's preferred language, BMC HelixGPT doesn't translate source article links to that language. 

Users might not receive all email notifications regarding their submitted requests or comments on these requests. This issue occurs when both the following conditions are true:

• A user from one company mapped with the BMC Helix Digital Workplace subtenant comments on a request made for another user who belongs to a different company not mapped with any subtenant.
• A user submits several requests in the five minute interval of the BMC Helix Digital Workplace polling cycle.

Fixed in 25.1.00

Email notifications are not sent because the mail server takes too long to respond, and a timeout exception is thrown.

Fixed in 25.1.00

When users with the German locale perform a search, the system displays an inconsistent translation for the Request string in the note on the user interface, and it does not match the localized term displayed on the tab.

Fixed in 25.1.00

When users with the German locale set notification preferences for their requests in the end-user console, the system displays an incorrect translation for the Shared requests string.

Fixed in 25.1.00

When users with a non-English locale select a request to view its details, the Fulfillment table on the Details page does not display the localized term according to the user's locale for the Waiting for Approval status.

Fixed in 25.1.00

In the Active events section, the service request shows the status as Initiated. However, when the service is opened, the status is not updated and continues to display as In progress. This issue occurs when Service Request Definitions (SRDs) from BMC Service Request Management are imported to BMC Helix Digital Workplace

, and then such service is submitted and moved to Initiated status in the BMC Service Request Management.

Approvals

When users submit change request approvals by entering a custom value in the Impact field instead of the out-of-the-box value, approvers cannot see these change request approvals on their My Activity page.

User Interface

While filling out a questionnaire during a request submission, the user selects an option, but the radio button does not properly display the user's selection. This issue occurs when both the following conditions are true:

• When a catalog administrator has added questions with two data sets that are configured with the same options.
• The radio button question is set as a required field while the questionnaire is designed.

Localization

When a catalog service has multiple translations available but doesn't have the default English translation, the user interface can display different translated terms from the enabled locales instead of showing the default locale text for submitted service requests.

Workaround: Add the default English translation for the impacted service.

User Interface

When catalog administrators access the Questionnaire Library and view the list of workflows, table cells do not display an overflow box that shows the complete text content. This issue occurs when the width of the cell text exactly matches the width of the cell.

Questionnaire

While submitting a request, users see time values displayed in two different formats within the same table in a questionnaire. This issue occurs when both the following conditions are true:

• When the questionnaire is designed with a table type of question containing a timeslot field.
• When the Time field has a minute value equal to '00'.

User Interface

On the end-user console, the content blocks do not display complex content properly, showing squared corners. This issue occurs when both the following conditions are true:

• The added content blocks were at the borders of the parent container when the studio page was designed.
• When the container has a large border radius, like 50px, columns and rows cannot accommodate the radius.

SRD to BMC Helix Digital Workplace Catalog migration utility

When the BMC Helix ITSM connector points to an environment that does not have the SRD or multiple connectors that point to different BMC Helix ITSM instances, the precheck for some SRDs fails, even though the precheck on these SRDs was successful. The following error message is displayed:
Warning (10000) Something went wrong. Please contact Administrator

While configuring the component properties of the studio page, when administrators try to select a skill for the HelixGPT skill field, those who do not have rights for HGM Client Persona receive the following error:
This Skill is currently unavailable.
Later, they cannot modify any other setting in the studio page to save the configuration.

The Date field value is converted to the incorrect value—{"value":2458536}. This issue occurs when the Date field data is sent through BMC Helix ITSM or by using the Build Input Set process activity with the following parameters: 

• Data variable
• Send in App Notification uses Build Input Set Output.

In SRDs imported from BMC Service Request Management, not all list options defined for the static menu questions are imported. This issue occurs when the ChoiceInteger field is set to the same value for all the defined list options.

When catalog administrators import services and translation in the BMC Helix Digital Workplace Catalog, the values of the alternateText and source fields for the service profile are not imported or exported for service revision translations.

During the import process in BMC Helix Digital Workplace Catalog, the system does not create imported categories with the same name as existing categories if they exist in other branches of the hierarchy and are not selected for targeted services.

The image for the Large (Hero) Banner does not completely fill the banner area, displaying empty spaces.

Workaround: Upload an image for a Large (Hero) Banner with a recommended aspect ratio of 4.24:1 and a minimum width of 1540px. For example, an image size of 1548px x 365px.