Task 6: Migrating the service entitlements and verifying their migration status

After publishing the services, you can migrate their entitlements and verify the migration status. This step is the final step in the process of migrating services from BMC Service Request Management to BMC Helix Digital Workplace Catalog.

Required license

DWP Advanced icon.png BMC Helix Digital Workplace Advanced, or BMC Helix Digital Workplace Basic with Catalog entitlement or BMC Helix ITSM Suite service license

Verification of the entitlements

You can verify the migration status of entitlements in the SRD Migration manager as well as in BMC Helix Digital Workplace Catalog.

After migration, the fields in People Entitlement Definition (PED) of the entitlement are mapped to the fields in Virtual Marketplace as shown in the following table:

Field in People Entitlement Definition (PED)	Field in virtual marketplace	Example
Company	UserSearch	The Company Petramco transforms to
Site Group	UserSearch	The Site Group Marketing transforms to
Site	UserSearch	The Site Dusseldorf transforms to
Region	UserSearch	The Region Americas transforms to
Remedy Login ID	PeopleIncludedAsJson	Remedy Login ID Allen transforms to
RE Qual	PeopleIncludedAsJson	NA Important: This field stores the advanced qualification rules used to determine the users who are entitled to service. This qualification rule is compared against the CTM:People form to get the list of users.
InstanceId	VmGroupName	NA
Everyone	EntitleEveryone	NA
Entitlement Group	PeopleIncludedAsJson	NA

Important

Entitlements that have an advanced qualification rule with more than 20 qualifying users are partially migrated. The Virtual Marketplace is created, and services are associated with it, but the users are not migrated. You must redefine the qualification after migration.

To migrate the entitlements

Open the SRD Migration utility manager.
To migrate entitlements, on the Entitlements tab, select the checkbox next to each entitlement.
Click Migrate.

The following image is an example of migrating entitlements:

After the entitlements are migrated, they are converted to virtual marketplaces in BMC Helix Digital Workplace Catalog.

To verify the migrated entitlements from the SRD Migration manager

Open the SRD Migration manager.
To verify the migration, click the Entitlements tab.
View the migration status in the Status column.
The following table describes the entitlement migration statuses:

Status
Description
Completed
Entitlements are successfully migrated.
Not migrated
Entitlements are not migrated.
Failed
Entitlements failed to migrate.
To open the migrated entitlements in BMC Helix Digital Workplace Catalog, select the action menu and then click View VM in Catalog.

Status	Description
Completed	Entitlements are successfully migrated.
Not migrated	Entitlements are not migrated.
Failed	Entitlements failed to migrate.

To verify the migrated entitlements in BMC Helix Digital Workplace Catalog

As an administrator, log in to BMC Helix Digital Workplace Catalog.
Select Services > Entitlements.
To verify a migrated entitlement, from the action menu, click Open on the virtual marketplace, as shown in the following image:

You have completed the process of migrating services. You can mark the SRDs offline in BMC Service Request Management and request the services to verify that they are fulfilled as expected.