This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features. To view an earlier version, select the version from the Product version menu.

 

Migrating services from BMC Service Request Management

The SRD to BMC Helix Digital Workplace Catalog migration utility is an application provided by BMC to seamlessly migrate service request definitions (SRDs) along with Process Definition Templates (PDTs), Application Object Templates (AOTs), approvals, and entitlements to BMC Helix Digital Workplace Catalog.

The utility supports BMC Service Request Management and BMC Helix Digital Workplace Catalog versions 23.3.02 and later. 

If you have already used the import functionality in Catalog to import some services, you can still migrate those services by using the migration utility. A new revision of the service is created after migration, which is in draft. You can test these services and then publish them for your end users. 

To learn more about the supported and unsupported scenarios and best practices for migration, see Migration-of-services-from-BMC-Service-Request-Management-by-leveraging-the-utility.

Required license

DWP Advanced icon.pngBMC Helix Digital Workplace Advanced, or BMC Helix Digital Workplace Basic with Catalog entitlement or BMC Helix ITSM Suite service license

Related topics

Examples-of-migrated-workflows-with-PDT-and-AOT


Before you begin

  • Make sure that the administrator has the following permissions:
  • In BMC Helix Digital Workplace Catalog, configure the BMC Helix ITSM connector. For more information, see Helix-ITSM-connector.
  • In BMC Helix Digital Workplace Catalog, create templates that you want to use for the services that you want to import. For more information, see Managing-service-type-templates.
  • In BMC Service Request Management, make sure that the services that you want to migrate are not offline. 
  • In BMC Service Request Management, make sure that the embedded PDTs are online. 


Process to migrate services 

The following image shows the process for migrating services from BMC Service Request Management to BMC Helix Digital Workplace Catalog:

Workflow_SRM migration utility.png


Learn how to complete the steps: 

 

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