This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features. To view an earlier version, select the version from the Product version menu.

 

Configuring how approval requests are displayed in BMC Helix Digital Workplace end user console

You can configure which approval details are visible to approval requesters and approvers. By default, BMC Helix Digital Workplace displays the approver name and the approval status in the details of an approval request. As an administrator, you can reset the default settings. You can also configure a cross-launch option for the approval requests. With this option enabled, approvers can open the approval requests in the applications that generated the approval requests.

Related topics

Setting-up-approvals

Displaying-approval-requests-from-custom-applications

 

To configure approval details display

If you have aDWP Advanced icon.pngBMC Helix Digital Workplace Advanced license, the following configuration options also affect BMC Helix Digital Workplace Catalog services.

  1. In the BMC Helix Digital Workplace Admin console, navigate to Configuration > Approval.
  2. In the Approval details section, select the appropriate options:

    1. Show approval information in the request details — Select this check box to enable the requester to see the approval details section in service request details. This section is always visible to an approver.
       

      Service request with approval information displayed for the requester

      Approval information in request details.png

    2. Include the service description in the approval details — Select this check box to enable the approver to see the service description field in service request details. This section is never visible to a requester.

      Service description in approval details displayed for the approver

      Service description in approval details.png

  3. Click Save.

 

To enable and configure application cross-launch URL's

Important

To be able to view the approval request details in an integrated application without providing credentials, configure the integration with BMC Helix Single Sign-On.

  1. In the Admin console, navigate to Configuration > Approval.

  2. In the Application cross-launch URLs section, select and configure the appropriate connections: 

    Connection name

    Description

    Change request approval

    Enable approvers to view change request approval details in BMC Helix ITSM: Smart IT. Use this format for the URL: https://SmartITserver:port/smartit/app/change/{id}

    When the cross-launch is enabled, the View link is displayed in the Additional approval details section, as shown in the following image.

    1744104532122-471.png 

    Case approval details

    Enable approvers to view case approval details in BMC Helix Business Workflows. Use this format for the URL: https://caseURLfromTheCaseLibrary/{id}

    When the cross-launch is enabled, the View link is displayed in the Additional approval details section, as shown in the following image.

    1744104578415-650.png

    To be able to view the case, the approver must be assigned to the following group and roles in BMC Helix Business Workflows:

    • The Support group that is used for a case template.
    • The associated Functional roles (for example, FoundationRead and Case Agent).

    Release approval

    Enable approvers to view release approval details in BMC Helix ITSM: Smart IT. Use this format for the URL: https://SmartITserver:port/smartit/app/release/{id}

    When the cross-launch is enabled, the View in SmartIT link is displayed in approval details, as shown in the following image: 

    Release approval_Link to View in Smart IT.png

    To be able to view the approval request, the approver must be assigned to the following group and roles in BMC Helix ITSM: Smart IT:

    • The Request User permission to see the Release approval record.
    • Belong to the same Support Group as the Release record submitted for approval.

     

  3. Click Save.

 

 

To hide the progress bar of the case

If you have aDWP Advanced icon.pngBMC Helix Digital Workplace Advanced license, you can hide the progress bar in the details view for all cases. 

  1. In BMC Helix Digital Workplace Catalog, click the configuration gear (Gear) to open the Application Settings panel.
  2. Turn off the Show case progress view toggle.
  3. Click Save.

 

 

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