This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features. To view an earlier version, select the version from the Product version menu.

 

Task 6: Auditing the email notifications

After configuring and enabling the notification engine on BMC Helix Innovation Suite, as an administrator, you can audit email notifications if they are not sent to the end users. 


Related topics

Leveraging-the-notification-engine-on-BMC-Helix-Innovation-Suite-for-greater-flexibility

The following image shows the process of leveraging the notification engine on BMC Helix Innovation Suite:

Task 6 Audit notifications.png


To audit email notifications from the notification engine on BMC Helix Innovation Suite

  1. As an administrator, log in to BMC Helix Innovation Studio.
  2. On the Workspace tab, click Digital Workplace.
  3. Click the Records tab.  
  4. Click the checkbox next to Notification and click Edit data.
  5. From the list of record instances, check the Status column for failed or rejected notifications and click that instance. 
  6. On the Edit Record panel, view the field values to investigate the cause of the failed notifications. 
  7. (Optional) To resend a failed or rejected notification, in the Status field,  select New.
  8. Click Save.

The following image is an example of a record instance of a rejected notification: 

Notification en_Auditing.png


You have completed all the steps in configuring the notification engine on BMC Helix Innovation Suite.


Where to go from here

Enabling-users-to-add-comments-via-email

 

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