This documentation supports the 25.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features. To view an earlier version, select the version from the Product version menu.

 

Configuring the disclaimer message for BMC HelixGPT responses

End users find answers to questions by accessing the Employee Navigator, powered by BMC HelixGPT. As an administrator, configure the disclaimer message for the BMC HelixGPT responses to make end users aware of the AI limitations, avoiding misinterpretation. You can customize the disclaimer text to suit your business needs and also include a URL redirecting to the company’s official page. This disclaimer encourages users to reconsider their decisions before acting on the suggestions from the Employee Navigator response.

Scenario

Apex Global employees use BMC Helix Digital Workplace for self service. They access Employee Navigator, which is powered by BMC HelixGPT, to find answers to their questions. Allen, the administrator at Apex Global, wants to display a formal disclaimer for the BMC HelixGPT responses for end users to ensure compliance with company policies.
He logs in to the Admin console and turns on the AI disclaimer setting. He configures the following customized text:
The generated response should not be regarded as professional advice from Apex Global.

Allen can set this custom message in the various locales for his company users and add a link to the company policy webpage for employees. After this configuration, when end users log into the end-user console, they see this disclaimer on the screen for the Employee Navigator conversations. 

Britney, an Apex Global employee, asks Employee Navigator a query about booking tickets for business travel. She receives responses based on the knowledge articles. She also notices the disclaimer message that Allen configured below the chat. After taking time to reflect on the suggested actions, she makes her decision thoughtfully.

Before you begin

  • As an administrator, when you select the type of AI disclaimer message, the setting is applied globally for both the default and custom options for the BMC Helix Digital Workplace consoles.
  • The capability is also supported for external portals, and external administrators can configure the disclaimer message for AI responses for external users.

To set the disclaimer message for BMC HelixGPT responses

  1. Log in to the BMC Helix Digital Workplace Admin console.
  2. Select Configuration > Application Features.
  3. Navigate to the AI Disclaimer setting.
  4. To configure the disclaimer message for the BMC HelixGPT responses, turn on the AI disclaimer setting with a toggle key.
    By default, the setting is off.
  5. From the Disclaimer type, select the option of your choice:
    • Platform default—To retrieve the default text from the BMC Helix Innovation Suite configuration, which displays the predefined, out-of-the-box value.
      Platform default disclaimer text
      Data URI image

    • Custom—(Optional) To configure a customized disclaimer message.

      Enter the following information:

      Filed NameDescriptionExamples
      Short message

      Configure a short disclaimer message to be displayed for narrow panels like Employee Navigator or chat windows on mobile devices.

      Important: The recommended length is 42 characters or less.

      		Results don't reflect Apex Global's views.
      Long message

      Configure a longer disclaimer message that can be only displayed on wider windows like search results by global search.

      Important: The recommended length is 130 characters or less.

      		The responses herein are for general informational purposes and should not be interpreted as professional advice from Apex Global.
      (Optional) Link label

      Create a short label that serves as a link to the disclaimer message.

      Important: The recommended length is 16 characters or less.

      • Policy details
      • Disclaimer 
      • Privacy notice
      (Optional) URL

      Add a link to the disclaimer notice and redirect users to your company's official page.

      Important: The URL should be valid.

      		<Company URL>

      GPT text disclaimer custom text​Data URI image

      Important

      Special characters are supported in the custom messages.

      Data URI image

  6. Select your preferred locale from the list.
    For the list of supported languages and locales in BMC Helix Digital Workplace, see Supported languages and locales.
    Locale image​Data URI image

    Important

    You can view the default values for a specific language by selecting that locale from the list. With the custom option, you can modify the default texts for any locale from the available list and set disclaimer texts for particular languages.
    The locale displayed to users depends on their browser settings or the language specified in their user profile preferences. As an administrator, you can set a custom message for each language locale. For example, if Britney's user profile is set to English, she sees the message in English. At the same time, if Bob uses the application in French, he views the message in French.

  7. Click Save.
    The changes are applied to the end-user console only after you save the configuration.

Results

After saving the configuration, users see a disclaimer in the bottom right corner of the chat panel for the Employee Navigator. The following interface appears on the end-user console:

AI disclaimer displayed on a narrow panel

GPT text disclaimer custom_ narrow

AI disclaimer displayed on a wide panel

GPT text disclaimer custom_ wide

Related topics

Using Employee Navigator to find AI-generated answers

 

 

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