Setting the service request status
As a catalog administrator, you can insert the Set Service Request Status element into fulfillment process workflows to update the status shown on a requesting user's activity timeline. Insert this element at various points inside a workflow to provide a running status of the user's request.
Required license
Input parameters of the Set Service Request Status element
The Set Service Request Status element receives the following parameters:
Accepted status enumeration values
The following table shows the status enumeration values that you can use in workflows, as well as the status shown to the user.
* If the status is set to NEW (Initiated), the request will not appear in the user's timeline.
Setting the request status in a workflow
You can use the Set Service Request Status to inform the user of the progress of a process until the request is completed. The following example shows a workflow that sets the service request status before calling the request approval process, and then sets a custom message based on the result of the approval request.
When using multiple elements of the same type in a single workflow, each must be given a unique label. In this example, the Set Service Request Status elements are numbered to be unique.
Example where Set Service Request Status is embedded in a request approval workflow
Where to go from here
For instructions to build the workflow in the illustration, see Using-Set-Service-Request-Status-in-a-workflow.