Configuring the disclaimer message for BMC HelixGPT responses

End users find answers to questions by accessing the Employee Navigator, powered by BMC HelixGPT. As an administrator, configure the disclaimer message for the BMC HelixGPT responses to make end users aware of the AI limitations, avoiding misinterpretation. You can customize the disclaimer text to suit your business needs and also include a URL redirecting to the company’s official page. This disclaimer encourages users to reconsider their decisions before acting on the suggestions from the Employee Navigator response.

Before you begin

• As an administrator, when you select the type of AI disclaimer message, the setting is applied globally for both the default and custom options for the BMC Helix Digital Workplace consoles.
• The capability is also supported for external portals, and external administrators can configure the disclaimer message for AI responses for external users.

To set the disclaimer message for BMC HelixGPT responses

1. Log in to the BMC Helix Digital Workplace Admin console.
2. Select Configuration > Application Features.
3. Navigate to the AI Disclaimer setting.
4. To configure the disclaimer message for the BMC HelixGPT responses, turn on the AI disclaimer setting with a toggle key.
   By default, the setting is off.
5. From the Disclaimer type, select the option of your choice:
   • Platform default—To retrieve the default text from the BMC Helix Innovation Suite configuration, which displays the predefined, out-of-the-box value.
     
     

   •  

     Custom—(Optional) To configure a customized disclaimer message.

     Enter the following information:

     Filed Name	Description	Examples
     Short message	Configure a short disclaimer message to be displayed for narrow panels like Employee Navigator or chat windows on mobile devices. Important: The recommended length is 42 characters or less.	Results don't reflect Apex Global's views.
     Long message	Configure a longer disclaimer message that can be only displayed on wider windows like search results by global search. Important: The recommended length is 130 characters or less.	The responses herein are for general informational purposes and should not be interpreted as professional advice from Apex Global.
     (Optional) Link label	Create a short label that serves as a link to the disclaimer message. Important: The recommended length is 16 characters or less.	Policy details Disclaimer  Privacy notice
     (Optional) URL	Add a link to the disclaimer notice and redirect users to your company's official page. Important: The URL should be valid.	<Company URL>

     ​

     Important

     Special characters are supported in the custom messages.

     

6. Select your preferred locale from the list.
   For the list of supported languages and locales in BMC Helix Digital Workplace, see Supported languages and locales.
   ​

   Important

   You can view the default values for a specific language by selecting that locale from the list. With the custom option, you can modify the default texts for any locale from the available list and set disclaimer texts for particular languages.
   The locale displayed to users depends on their browser settings or the language specified in their user profile preferences. As an administrator, you can set a custom message for each language locale. For example, if Britney's user profile is set to English, she sees the message in English. At the same time, if Bob uses the application in French, he views the message in French.

7. Click Save.
   The changes are applied to the end-user console only after you save the configuration.