Contents of the logs
BMC Helix Digital Workplace log files
The following log files are available:
Log file | Location | Description |
|---|---|---|
dwp.timeStamp.part.n.log.gz | /opt/dwp/apache/tomcat/logs/yyyy-mm-weekn | Primary Tomcat log file. Events for BMC Helix Digital Workplace are logged in this file. To download a sample file with all log levels set to debug, see MyIT Tomcat Logging in the BMC Support Knowledge Base. To configure the logging levels, see BMC-Helix-Digital-Workplace. The dwp.timeStamp.part.n.log.gz file contains data related to backend calls and their duration. When the maximum defined log file size is reached, a new log file is created, and the n counter in the log file name is incremented to n+1. For information about retaining dwp.timeStamp.part.n.log.gz files in the logging history, see Log files retention. |
dwp.log | /opt/dwp/apache/tomcat/logs | This is the current version of dwp.<timeStamp>.part.n.log. The time stamp and part are added when the file is saved, and a new dwp.log is started. |
dwp-sysinfo.log | Provider startup log. Check this log file for provider failures, such as integration issues. | |
dwp-userpool.log | Issues encountered while communicating with Remedy. | |
dwp-notifications.log | Issues encountered when sending email notifications to end users. The log file contains details of errors related to the SMTP connection, undelivered emails, and undeliverable email addresses. |