Enabling end user features
To enable end-user features
- In the BMC Helix Digital Workplace Admin console (http://server:port/dwp/admin), go to Configuration > Application Features.
- To enable or disable specific options, select or clear the associated check boxes in the Features table.
The changes are automatically saved.
End-user features
You can enable or disable the following features:
Feature | Description | Example |
|---|---|---|
Additional options in the user interface | ||
Browse Category | Enables end users to filter services by the categories on the Catalog page. When this feature is disabled, the Browse categories option is not available in the BMC Helix Digital Workplace end-user console. |
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Contact IT button | Enables the Contact IT button on the Catalog tab. Shows contact information for key departments or personnel in your IT resource pool. To configure the information displayed when users click Contact IT, see Setting-up-phone-contacts-and-the-Contact-IT-button. |
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End-user experience | ||
App Selection for Shared Links (Available for mobile clients only) | Enables end users to select how to open a shared link: in a browser or through the iOS wrapper app. This feature is enabled by default. If it is disabled, the app selection page is not available, and a shared link is automatically displayed in a browser. Disable this feature when end users do not have the iOS wrapper app installed. |
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Include Users in Search | Enables end users to search other end users by name. If this feature is disabled, no results are returned. |
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Posts | Enables end users to add social posts; see Managing-social-posts. |
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Sign Out | Enables end users to the sign out of BMC Helix Digital Workplace. |
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Social Activities | Enables end users to post any information on a user profile, group profile, asset profile, and location profile; see Managing-social-posts. |
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User profile data editing (work details) | Enables end users to update their work email and work phone number from their profile in the preferences. If this feature is enabled, the work email and work phone updated in the BMC Helix Digital Workplace profile are taken to the CTM:People form in BMC Helix ITSM. If this feature is disabled, the work email and work phone number are read-only. Regardless of this setting, end users can add other profile data such as additional email addresses and phone numbers. | If this feature is disabled, end users see the padlock icons next to the work email and work phone.
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Use ITSM foundation user job title | If the BMC Helix ITSM administrator changes the user job title in the CTM:People form, the job title in BMC Helix Digital Workplace is also updated after the user logs in again, and vice versa. For more information, see Managing-an-end-user-s-profile-data. | Real-world example: Bob, a head of company A, wants to promote his colleagues to seniors based on their work results. In BMC Helix ITSM, he updates job titles of his teammates. Click here to expand...
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Use ITSM foundation user profile image | If the administrator changes the user profile image in BMC Helix ITSM or BMC Helix ITSM: Smart IT, the profile image in BMC Helix Digital Workplace is also updated after the user logs in again. For more information, see Managing-an-end-user-s-profile-data. | Real-world example: Bob, a manager at company A, has worked with the design department on brand-new avatars for team leads. In BMC Helix ITSM, he adds new profile pictures of his teammates so that their old images are updated. Click here to expand...
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Notifications | ||
In-app Notifications | Enables the bell notification icon. End users start receiving in-app notifications on desktop, mobile, and tablet. This feature can be disabled in the BMC Helix Digital Workplace end-user console. If the end user disables in-app notifications and resumes them later, they will receive all the notifications that they missed during the cut-off period. For more information, see Configuration-options-for-the-end-user-console. |
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Notification Settings for Requests | Enables the notification settings that allow end users to turn request notifications on and off. For more information, see Configuring-email-notifications. |
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Self-help resources | ||
Hide How-To URL | Hides the URL to a how-to resource on the Catalog tab and in the search results. This feature is disabled by default. If you have not set up links to how-to resources, see Setting-up-self-help-resources. |
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Hide Quick Link URL | Hides the URL to a quick link on the Catalog tab and in the search results. This feature is disabled by default. |
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Knowledge Article Feedback | Enables end users to add feedback for knowledge articles. For more information, see Enabling-self-service-in-an-organization. |
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Similar Knowledge Articles | Enables end users to search for similar knowledge articles. For more information, see Enabling-self-service-in-an-organization. |
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Service requests | ||
Include request ID on 'Request Again' | Enables the original request ID to be included in a new request that is generated by a user who selects Request Again. This setting only applies to services created in BMC Service Request Management. |
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Priority Label for Requests/Approvals | Enables end users to see the priority labels on requests and approvals. |
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Reopen Request | Enables end users to click the Reopen Request button for completed requests. |
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Request Again | Enables end users to click the Request Again button for service requests with the following statuses:
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SRM answers for request details | Enables end users to see the attachment of the imported SRD only in the comments section. If this feature is disabled, the attachments is displayed in the comments and service details sections. |
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