Configuration options for the end user console
BMC Helix Digital Workplace users can access their preferences under the Profile icon in the end user console.
End users can set up the following:
Profile information
End users can add an image to their profile, job title, phone numbers, and email addresses. End users can add only one work email, and this email is used for sending email notifications from BMC Helix Digital Workplace.
Social preferences
End users can set up their social preferences as follows:
- Find and follow people.
- Create and add people you follow to social groups, as well as search for existing groups and start following them.
- Find and follow locations.
- Find and follow assets.
The updates from the followed people are displayed in the Posts timeline.
Notification settings
End users can enable notifications they want to receive for the following types of events:
In-app notifications on desktops, mobile phones, and tablets
Notifications about approvals (this section is visible only to approvers)
Status updates and messages for service requests
The following table shows notifications that end users will receive depending on the check boxes that they select:
Status notification type | Notifications for end users |
|---|---|
Submitted | The end user receives two notifications:
|
In Progress | The end user receives a request status change notification (Pending or In Progress) based on the service request workflow. |
Waiting approval | The end user receives a request status change notification (Waiting approval) that the submitted service request is waiting for approval. |
Rejected | The end user receives a request status change notification (Rejected) that the submitted service request was rejected by the approver. |
Completed | The end user receives a status change notification (Completed) that the submitted service request was implemented and completed. |
Closed | The end user receives a status change notification (Closed) that the submitted service request was closed. |
Canceled | The end user receives a status change notification (Canceled) that the submitted service request was canceled. |
Failed | The end user receives a request status change notification (Failed or Fault) based on the service request workflow. |
Feedback notifications for the recently completed requests
Notifications about social activity
A BMC Helix Digital Workplace administrator can set default notification settings for end users; see Configuring-status-updates-and-notifications.
Language
End user can select the language of BMC Helix Digital Workplace.
Approval settings
End users can create approval delegation rules to temporarily delegate their requests to other users.
Location
End users can set up their home location.
Collaborators
End users can create the default collaborator group to automatically share all new requests with the default group, or to manually share certain requests with the default group.
