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Analytics tracking

Analytics tracking helps BMC improve the experience and performance of BMC Helix Digital Workplace, as well as drive product direction. BMC collects analytics tracking data from customers using BMC Helix Digital Workplace Cloud who do not opt out.

Individuals are not identified and BMC does not collect any personal information. All data is anonymized; however, companies can be identified.

Related topic

 Administering

BMC tracks the following events and information:

  • When users log in and out of BMC Helix Digital Workplace. Individuals cannot be identified.
  • Features that are enabled (Catalog and My Activity).
  • The landing page that is configured.
  • Where users click in the user interface. This information includes which parts of the application are accessed, such as the Catalog, My Activity, Settings, and shopping cart. This information also includes data that might be specific to your environment, such as the name of a catalog item that was selected. Additional information related to the item clicked is also tracked, such as the source of a catalog item (BMC Service Request Management, BMC Helix Digital Workplace Catalog, BMC HR Case Management, and so on), whether the user is entitled to the catalog item, whether a catalog item is part of a bundle, and the cost of the item.
  • Each time that the Catalog is loaded, along with the number of sections and the section names.

This information is available only to people at BMC who can use this data to shape product direction, such as product management and the user experience team.

You can enable Google Analytics from the BMC Helix Digital Workplace Admin console. By default, Google Analytics is disabled. Performance is not affected by analytics tracking. For more information about enabling analytics in BMC Helix Digital Workplace, see Using-Google-Analytics-to-collect-and-analyze-usage-data.

 

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