Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Release notes and notices


This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Date

Title

Summary

May 4, 2021

Support for BMC Helix Business Workflows 21.02.

March 17, 2021

The 21.02 release provides enhancements in the following areas:

  • Revamped multifunctional user interface for broadcasts creating and managing
  • Granular configuration for auto-cycle banners in catalog sections
  • Additional status filters for events
  • Display of the User ID field and configuration of end-user details display settings
  • Remedy ITSM support groups as entitlement groups and collaborators on service requests
  • Remedy connector supports all fields for Work Order and Change Request
  • Exporting only the most recent revision of services
  • Option to remove all items from the active cart with one click
  • Approve and reject buttons for approvers
  • Cart count shows only the number of items in the active cart
  • Restart available for failed service requests
  • View release approval details in BMC Helix ITSM: Smart IT
  • Additional language support

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