This documentation supports the 20.02 version of BMC Helix Chatbot.To view the documentation for the current version, select 20.08 from the Product version menu.

Providing feedback using BMC Helix Chatbot User survey

As a user, you can provide a rating and feedback on your interaction with the BMC Helix Chatbot. You will be presented with the rating and feedback survey when one of the following condition is satisfied:

  • After submitting a request.
  • After the question "Is there anything that I can help you with?" 
  • After you say "I want to provide feedback”.

Note

You will be presented with the survey only one time in one session, unless you request another survey.

To provide a rating or feedback

  1. Start a chatbot conversation.

  2. After you are done with the conversation, select one rating from the following options that are presented to you:  

    Rating Options (Web/Slack/SMS or Skype)

    Chatbot response

    image2019-3-25_11-58-15.pngor Excellent or 5

    "Excellent! Tell us what you liked"

    image2019-3-25_11-57-43.pngor Good or 4

     "How can I improve"

    image2019-3-25_11-56-36.pngor OK or 3

    "How can I improve"

    image2019-3-25_11-56-4.pngor Disliked or 2

    "How can I improve"

    image2019-3-25_11-53-6.pngor Terrible or 1

    "How can I improve"

Related topics

Configuring-the-survey-dialog-nodes-in-IBM-Watson-Assistant-Skills

Configuring the dynamic options and real-time translation for chatbot

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*