This documentation supports the 20.02 version of BMC Helix Chatbot.To view the documentation for the current version, select 20.08 from the Product version menu.

Planning and deploying chatbots

Before implementing chatbots in your organization, you must plan and identify the use cases that you want to address by using chatbot. 

Typically, planning and deploying a chatbot includes the following stages: 

Chatbot best practices_plan and deploy - v2.png

Best practices for planning, implementing, and operating chatbots

The following presentation explains the stages and best practices for planning, implementing, and operating BMC Helix Chatbot:

BMC Helix Chatbot_Operational Best Practices.pdf


 

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