Integrating BMC Helix Chatbot with other applications
BMC Helix Chatbot integrates with other applications so that end users interact with the chatbot in natural language and resolve their queries.
Refer the following table that lists the procedures to integrate BMC Helix Chatbot with other BMC applications and third-party applications:
Role | Action | Reference |
|---|---|---|
| Enable end users in BMC Helix Chatbot to interact with support agents. The live chat capability is provided by integrating BMC Helix Chatbot with BMC Virtual Chat. | |
| Enable agents in BMC Helix Business Workflows to interact with the end users, fetch knowledge articles, and create cases to resolve the end users' queries. | |
| Enable end users in BMC Helix Digital Workplace Advanced to interact with BMC Helix Chatbot to create service requests or access knowledge articles in Remedy Knowledge Management. | |
| Enable end users to request for services in BMC Helix Digital Workplace Advanced from BMC Helix Chatbot. | |
| Enable end users to request for services by using interacting options such as buttons. | |
| Add chatbot and conversational capabilities in custom applications developed on BMC Helix Platform. | |
| Embed BMC Helix Chatbot UI in an application that is not developed on BMC Helix Platform. |
Related topics
BMC Helix Digital Workplace Advanced