Leveraging BMC Helix Chatbot UI in your application
BMC Helix Chatbot provides the capability to embed the chatbot UI in any external application that is not developed on BMC Helix Platform. After embedding the BMC Helix Chatbot UI, end users can seamlessly leverage the conversational capabilities of BMC Helix Chatbot.
Benefits of embedding BMC Helix Chatbot UI
- Consistent user experience
You can style and format the BMC Helix Chatbot button and UI to make it consistent with the style of your application. - Seamless access to BMC Helix Chatbot
If BMC Helix Platform is using the Remedy Single Sign-On (Remedy SSO) cloud native authentication application, then end users can access BMC Helix Chatbot through single sign-on.
Scenario: Interacting with BMC Helix Chatbot through an application
An organization decides to launch a self service portal with BMC Helix Chatbot UI embedded in the portal. Employees can see the chatbot button on this newly-launched self service portal. They click the BMC Helix Chatbot button to start interacting with BMC Helix Chatbot to raise service requests, access knowledge articles, and so on. If Remedy SSO cloud native application is configured, then employees do not have to provide their credentials to BMC Helix Chatbot. After the chat panel is closed, the chat session ends.
By default, after embedding the BMC Helix Chatbot UI, the BMC Helix Chatbot button is visible to the end users as shown in the following image:
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