Release notes and notices

Issues that were corrected by this patch and issues that remain open

This update includes defect fixes and the following enhancement:

• Support for IBM Watson Plus and IBM Watson Premium plan.
  

BMC Helix Chatbot includes the following enhancements:

• Import services with dependent questions from BMC Helix Digital Workplace Advanced.
• Add service options in the chatbot welcome message.
• Integration with BMC Helix Cloud Cost to show cost optimization recommendations in a chat.
• Customizable chatbot menu for multiple lines of business.
• Search chatbot reports by location and view chatbot unique users reports in BMC Helix Innovation Studio.
• Receive attachments from support agents during a live chat session.
• Support for Danish and Norwegian languages.
• Set the default locale for a chatbot.
• Switch to preferred language in a chat conversation.

BMC Helix Chatbot includes the following enhancements:

• Improved cognitive search crawler to include articles from Remedy Knowledge Management.
• Chatbot measurement dashboard which displays the out-of-the-box reports on the usage metrics.
• Chat enhancements for ease of use.
• Create reports based on raw events in the Telemetry service.

BMC Helix Chatbot includes the following enhancements:

• Real-time translation of chatbot conversations.
• Transfer a chat conversation from one chatbot to another.
• Configurable chatbot feedback rating scale order.
• Support for Automation Anywhere Robotic Process Automation (RPA).
• Ability to configure how a chatbot addresses the user—by first name, last name, or both.

BMC Helix Chatbot includes the following enhancements:

• Enable users to access their asset information in BMC Helix Digital Workplace Advanced from a chat conversation.
• Cognitive routing of chats to subject expert agents.
• Provide extractive summaries of chatbot and end user to agents.
• Enable chatbot to provide Did you mean options to the end users.

BMC Helix Chatbot includes the following enhancements:

• Improved BMC Helix Chatbot web UI for better user experience.
• Support for Microsoft Teams and Skype for Business on-premises as a chatbot channel.

• Leverage Remedy Smart Reporting capabilities to generate chatbot usage reports.
• Support for attachment questions and dynamic answers in service requests from a chat.
• Support for providing feedback using BMC Helix Chatbot User Survey.

BMC Helix Chatbot includes the following enhancements:

• Utilize multiple chatbots for each line of business.
• Track chatbot events to derive usage metrics.

BMC Helix Chatbot includes the following enhancements:

• Enhanced wizard to configure BMC Helix Chatbot for BMC Helix Digital Workplace Advanced service.
• Live chat enhancements.

BMC Helix Chatbot includes the following enhancement:

• BMC Helix Platform supports Identity and Access Management (IAM) API key based authentication for configuring the cognitive service.

BMC Helix Chatbot includes the following features:

• Localization of BMC Helix Chatbot messages in select languages.
• Configuration of application data for use in context of a chat conversation.
• Ability to embed the BMC Helix Chatbot UI in applications that were not developed on BMC Helix Platform.
• See also Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details.
  org.xwiki.rendering.macro.MacroExecutionException: Failed to get document for reference [confluencePage:page:BMCChatbot.Service-Management.Employee-Digital-Workplace.BMC-Helix-Chatbot.BMCChatbot.Release-notes-and-notices._linksLibrary v20.08.01]
   at com.xwiki.macros.excerptinclude.internal.macro.ExcerptIncludeMacro.internalExecute(ExcerptIncludeMacro.java:130)
   at productHelper.macros.BmcExcerptIncludeMacro.internalExecute(BmcExcerptIncludeMacro.java:27)
   at productHelper.macros.BmcExcerptIncludeMacro.internalExecute(BmcExcerptIncludeMacro.java:18)
   at com.xwiki.macros.AbstractProMacro.execute(AbstractProMacro.java:116)
   at org.xwiki.rendering.internal.transformation.macro.MacroTransformation.transform(MacroTransformation.java:441)
   at org.xwiki.rendering.internal.transformation.DefaultRenderingContext.transformInContext(DefaultRenderingContext.java:183)
   at org.xwiki.rendering.internal.transformation.DefaultTransformationManager.performTransformations(DefaultTransformationManager.java:88)
   at org.xwiki.display.internal.DocumentContentAsyncExecutor.executeInCurrentExecutionContext(DocumentContentAsyncExecutor.java:396)
   at org.xwiki.display.internal.DocumentContentAsyncExecutor.execute(DocumentContentAsyncExecutor.java:269)
   at org.xwiki.display.internal.DocumentContentAsyncRenderer.execute(DocumentContentAsyncRenderer.java:112)
   at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:157)
   at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:54)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:290)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267)
   at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.execute(DefaultBlockAsyncRendererExecutor.java:125)
   at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:67)
   at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:43)
   at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:96)
   at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:39)
   at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:123)
   at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:52)
   at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:68)
   at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:42)
   at com.xpn.xwiki.doc.XWikiDocument.display(XWikiDocument.java:1412)
   at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1548)
   at com.xpn.xwiki.doc.XWikiDocument.displayDocument(XWikiDocument.java:1498)
   at com.xpn.xwiki.doc.XWikiDocument.displayDocument(XWikiDocument.java:1467)
   at com.xpn.xwiki.api.Document.displayDocument(Document.java:788)
   at jdk.internal.reflect.GeneratedMethodAccessor545.invoke(Unknown Source)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:569)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554)
   at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221)
   at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368)
   at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:704)
   at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:75)
   at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:242)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:190)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.xwiki.velocity.internal.directive.TryCatchDirective.render(TryCatchDirective.java:86)
   at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.Template.merge(Template.java:358)
   at org.apache.velocity.Template.merge(Template.java:262)
   at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:225)
   at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:105)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284)
   at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267)
   at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:906)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:868)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:855)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:810)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:802)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:79)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:73)
   at org.xwiki.template.script.TemplateScriptService.render(TemplateScriptService.java:54)
   at jdk.internal.reflect.GeneratedMethodAccessor6142.invoke(Unknown Source)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:569)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554)
   at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221)
   at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368)
   at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:492)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:218)
   at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:331)
   at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:261)
   at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.Template.merge(Template.java:358)
   at org.apache.velocity.Template.merge(Template.java:262)
   at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:225)
   at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:105)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284)
   at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267)
   at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:906)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:868)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:855)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:810)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderNoException(InternalTemplateManager.java:802)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:79)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.renderNoException(DefaultTemplateManager.java:73)
   at org.xwiki.template.script.TemplateScriptService.render(TemplateScriptService.java:54)
   at jdk.internal.reflect.GeneratedMethodAccessor6142.invoke(Unknown Source)
   at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.base/java.lang.reflect.Method.invoke(Method.java:569)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:571)
   at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:554)
   at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:221)
   at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:368)
   at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:492)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:218)
   at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:331)
   at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:261)
   at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:304)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:171)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:190)
   at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:147)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:190)
   at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:439)
   at org.apache.velocity.Template.merge(Template.java:358)
   at org.apache.velocity.Template.merge(Template.java:262)
   at org.xwiki.velocity.internal.InternalVelocityEngine.evaluate(InternalVelocityEngine.java:225)
   at com.xpn.xwiki.internal.template.VelocityTemplateEvaluator.evaluateContent(VelocityTemplateEvaluator.java:105)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.evaluateContent(TemplateAsyncRenderer.java:219)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.renderVelocity(TemplateAsyncRenderer.java:174)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:135)
   at com.xpn.xwiki.internal.template.TemplateAsyncRenderer.render(TemplateAsyncRenderer.java:54)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.lambda$syncRender$0(DefaultAsyncRendererExecutor.java:284)
   at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.syncRender(DefaultAsyncRendererExecutor.java:284)
   at org.xwiki.rendering.async.internal.DefaultAsyncRendererExecutor.render(DefaultAsyncRendererExecutor.java:267)
   at org.xwiki.rendering.async.internal.block.DefaultBlockAsyncRendererExecutor.render(DefaultBlockAsyncRendererExecutor.java:154)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:906)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:868)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:848)
   at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:834)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:91)
   at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:85)
   at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:2564)
   at com.xpn.xwiki.web.Utils.parseTemplate(Utils.java:180)
   at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:651)
   at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:339)
   at com.xpn.xwiki.web.LegacyActionServlet.service(LegacyActionServlet.java:108)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at com.xpn.xwiki.web.ActionFilter.doFilter(ActionFilter.java:122)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.wysiwyg.filter.ConversionFilter.doFilter(ConversionFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.resource.servlet.RoutingFilter.doFilter(RoutingFilter.java:132)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.container.servlet.filters.internal.SavedRequestRestorerFilter.doFilter(SavedRequestRestorerFilter.java:208)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.container.servlet.filters.internal.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:117)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:710)
   at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)
   at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
   at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
   at com.xpn.xwiki.web.XWikiAction.redirectSpaceURLs(XWikiAction.java:1171)
   at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:509)
   at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:339)
   at com.xpn.xwiki.web.LegacyActionServlet.service(LegacyActionServlet.java:108)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at com.xpn.xwiki.web.ActionFilter.doFilter(ActionFilter.java:122)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.wysiwyg.filter.ConversionFilter.doFilter(ConversionFilter.java:61)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.container.servlet.filters.internal.SetHTTPHeaderFilter.doFilter(SetHTTPHeaderFilter.java:63)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.resource.servlet.RoutingFilter.doFilter(RoutingFilter.java:132)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.container.servlet.filters.internal.SavedRequestRestorerFilter.doFilter(SavedRequestRestorerFilter.java:208)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.xwiki.container.servlet.filters.internal.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:117)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
   at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
   at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:764)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:354)
   at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
   at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
   at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888)
   at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1684)
   at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
   at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
   at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.base/java.lang.Thread.run(Thread.java:840)
  Caused by: com.xpn.xwiki.XWikiException: Error number 3202 in 3: Exception while reading document [confluencePage:page:BMCChatbot.Service-Management.Employee-Digital-Workplace.BMC-Helix-Chatbot.BMCChatbot.Release-notes-and-notices._linksLibrary v20.08.01()]
   at com.xpn.xwiki.store.XWikiHibernateStore.loadXWikiDoc(XWikiHibernateStore.java:1233)
   at com.xpn.xwiki.store.XWikiCacheStore.loadXWikiDoc(XWikiCacheStore.java:399)
   at com.xpn.xwiki.XWiki.getDocument(XWiki.java:2195)
   at com.xpn.xwiki.XWiki.getDocument(XWiki.java:2257)
   at com.xwiki.macros.excerptinclude.internal.macro.ExcerptIncludeMacro.internalExecute(ExcerptIncludeMacro.java:128)
   ... 217 more
  Caused by: com.xpn.xwiki.XWikiException: Error number 2 in 0: No wiki with id [confluencePage:page] could be found
   at com.xpn.xwiki.internal.store.hibernate.HibernateStore.beginTransaction(HibernateStore.java:854)
   at com.xpn.xwiki.store.XWikiHibernateBaseStore.beginTransaction(XWikiHibernateBaseStore.java:576)
   at com.xpn.xwiki.store.XWikiHibernateStore.loadXWikiDoc(XWikiHibernateStore.java:1082)
   ... 221 more.

BMC Helix Chatbot includes the following features:

• Enable users to submit service requests from BMC Helix Chatbot conversations
• Enable interactive conversation
  
• Interface design enhancements
  

BMC Helix Chatbot includes the following feature:

• Support for enabling live chats for users

BMC Helix Chatbot includes the following features:

• Support for BMC Helix Digital Workplace Advanced
• Support for new interface channels
• Web chat UI enhancements