Use cases
Consult the following use cases for information about how to achieve value with BMC Helix Chatbot.
Use case | Business value | Products used |
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Enables users to interact with BMC Helix Chatbot in natural language and request services in BMC Helix Digital Workplace Advanced Catalog or search for knowledge articles in a conversational interface. |
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Enables users to interact with BMC Helix Chatbot in natural language and create cases in BMC Helix Digital Workplace Advanced Catalog or search for knowledge articles in a conversational interface. |
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Enables administrators and application business analysts to create multiple specialized chatbots on a single BMC Helix Platform environment. |
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Enables an administrator to embed the BMC Helix Chatbot UI in any application that is not developed on BMC Helix Platform. |
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Enables an administrator to provide live chat capability for users by configuring BMC Helix Chatbot. |
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Enables an administrator to eliminate the need for end users to answer obvious questions by providing the data to BMC Helix Chatbot. BMC Helix Chatbot uses this data in appropriate context during a chat conversation. |
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Enables an administrator to localize chatbot conversations by leveraging real-time translation providers such as Google Cloud Translation Service or Microsoft Translator Speech API. |
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Enables users to interact with BMC Helix Chatbot and request services in their locale. |
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Enables administrators to easily chat-enable and import services from BMC Helix Digital Workplace Catalog to chatbot. |
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Enables administrators to provide chatbot capabilities for an application so that the chatbot correctly responds to user queries, understands the chat context, and performs tasks on behalf of the end users. You must train IBM Watson Assistant to work with your data by creating intents, entities, and dialog in IBM Watson Assistant (that serve as training data for chatbot). |
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