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This documentation supports the 20.08 version of BMC Helix Chatbot. To view the documentation for the previous version, select 20.02 from the Product version menu.

Module 3 - Implementing Chat-enabled use cases that are not in BMC Helix Digital Workplace Catalog

The following additional service use cases have been chatbot enabled but are not part of the Digital Workplace Catalog:

  • Medical Insurance Policy Information
  • Holiday List
  • Time off Service
  • Transfer to another bot (from IT to HR only)
  • Weather Service
  • Chatbot Small Talk
  • Chatbot Transfer

Each of these service use cases are described in more detail within this guide. For each use case we will review the following points:

  • Purpose for the service
  • The BMC Helix Innovation Studio implementation details
  • The IBM Watson Assistant implementation details


 

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BMC Helix Chatbot 20.08