This documentation supports the 20.08 version of BMC Digital Workplace Basic, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

Creating and managing the service catalog


As an administrator for BMC Digital Workplace or the BMC Digital Workplace service, you can populate the service catalog for your organization and also configure the application to best suit your needs.

The following table describes the tasks that you can perform to populate the service catalog:

Action

Reference

Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.

Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Digital Workplace console.

Display items such as services and knowledge articles from BMC Service Request Management in BMC Digital Workplace.

Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.

Related topics

Providing-a-unified-service-catalog


 

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