Contents of the logs
BMC Digital Workplace log files
The following log files are available:
Log file | Location | Description |
|---|---|---|
ITSMServerConfigureXMLTask.log | installDirectory/DWP/Logs/ | Installer log. Contains information about the import of data to the BMC Remedy ITSM server. |
digital_workplace_patch_install_log.txt
|
| Patch installer logs. Check this file for exceptions if the patch installation is:
If any DEF import failure exceptions are logged, check the RIK log files. |
digital_workplace_install_log.txt |
| Installer logs. Check this file for exceptions if the installation is:
If any DEF import failure exceptions are logged, check the RIK log files. |
RikStatement.html | C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) | Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs. The log is displayed as an HTML report. |
RikStatement.log | C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) | Remedy component installer logs. Check this file for details if any DEF import failure exceptions are logged in the BMC Digital Workplace installer or patch installer logs. |
RikStatement_apps.log | C:\Program Files\BMC Software\Digital_Workplace_Patch\DWPPatch\Logs (ITSM side) | Remedy component installer logs. Check this file for a summary report of the total number of DEF imports that passed, failed, or skipped during the BMC Digital Workplace installation. The details are provided in RikStatement.log and RikStatement.html. |
SRMServerInitTask.log |
| |
dwp.timeStamp.part.n.log | installDirectory/DWP/Logs/yyyy-mm-weekn | Primary Tomcat log file. Events for BMC Digital Workplace are logged in this file. To download a sample file with all log levels set to debug, see MyIT Tomcat Logging in the BMC Support Knowledge Base. To configure the logging levels, see Configuring-logs. This file is saved at regular intervals defined within the logback-dwp.xml file. The dwp.timeStamp.part.n.log file contains data related to backend calls and their duration. When the maximum defined log file size is reached, a new log file is created, and the n counter in the log file name is incremented to n+1. |
dwp.log | installDirectory/ DWP/Logs/ | This is the current version of dwp.<timeStamp>.part.n.log. The time stamp and part are added when the file is saved, and a new dwp.log is started. |
dwp-sysinfo.log | Provider startup log. Check this log file for provider failures, such as integration issues. | |
dwp-userpool.log | Issues encountered while communicating with Remedy. |
BMC Digital Workplace Catalog log files
If you installed BMC Digital Workplace Catalog into a custom folder, then replace all occurrences of the /opt/bmc/digitalworkplace path name with your installation folder.