This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product Version menu.
Troubleshooting data transfer issues
The BMC Digital Workplace Data Transfer tool enables you to transfer BMC Digital Workplace data between different BMC Digital Workplace environments, such as:
From a preproduction environment to production environment
In a multitenant environment between two tenants so that both tenants have same data
This topic describes different, occasional issues you might face during the data transfer. The topic also provides corrective actions to resolve those issues.
Use the corrective actions with caution. This list of issues is not an exhaustive, and there might be other reasons for failure that require an in-depth analysis. For further help, contact BMC Support.