Skip to Content
Information
This documentation supports the 20.08 version of BMC Digital Workplace Advanced, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

21.02 enhancements preview

This section contains a preview of enhancements in version 21.02 of BMC Digital Workplace.

Features described in this enhancements preview are subject to change and are not generally available until BMC announces the general availability date for the release. Prior to that announcement, features are not guaranteed for general availability within any particular time frame or at all. Make any purchase decisions only on the basis of generally available products and features.

Related topic

Release-notes-and-notices

Converged platform delivered as controlled rollout for early adopters

Starting with version 21.02, all Service Management applications run on a single, converged platform. With the converged platform, we bring together the capabilities of BMC Remedy AR System and BMC Helix Platform. This change accelerates our ability to deliver innovations to our customers. The new architecture uses fewer resources and improves integration between components.
The converged platform will be available for SaaS and on-premise customers in a consolidated architecture. Initially, distribution of the 21.02 release will be available only to early adopters as controlled distribution, followed by a phased rollout for a full distribution. If you are interested in being an early adopter, contact your account manager.

Revamped multifunctional user interface for broadcasts creating and managing

21.02 release introduces a completely re-designed user interface to improve your experience with broadcasts. As a BMC Digital Workplace administrator, you can now use an extended list of tools to work with broadcasts and perform the following:

  • Manage as many broadcasts as you want on the enhanced page in the BMC Digital Workplace console
  • Create broadcasts of different types depending on the message that you want to share with users (information, success, warning, critical)
  • Track the broadcast's status by new labels (Active, Starting soon, Scheduled, Inactive)
  • Add more information for end users through the Learn more link that is visible in the feed and in-app notifications
  • Send broadcasts immediately or schedule them to become live at a certain time
  • Duplicate broadcasts

The following table illustrates the difference between the broadcast functionality in earlier versions of BMC Digital Workplace and 21.02:

Creating a new broadcast in versions earlier than 21.02

Creating a new broadcast in version 21.02

CreateNewBroadcastOld.png

CreateNewBroadcast21.02.png

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Digital Workplace Advanced 20.08