System requirements
To get complete compatibility information, see the following information:
Product and version | Supported operating systems | Link to compatibility information |
|---|---|---|
BMC Digital Workplace 20.08 | Windows, Linux | |
BMC Digital Workplace Catalog 20.08 | Linux |
Required components
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Remedy IT Service Management (ITSM) BMC Service Request Management | 9.1.x or later You must run an integration script to enable communication with a Remedy ITSM server with BMC Digital Workplace Catalog. See Integrating-Remedy-applications-with-BMC-Digital-Workplace-Catalog. | Approvals, knowledge articles. Enables the following functions through the BMC Remedy service connector:
|
Remedy Single Sign-On | 9.1.x or later 9.1.04 or later for specific features BMC Digital Workplace Catalog requires Remedy Single Sign-On 9.1.03 or later. See Configuring-BMC-Remedy-Single-Sign-On-integration-for-BMC-Digital-Workplace-Catalog. | Authentication (if you do not use BMC Remedy AR System). Required for Configuration Management database service connector and enables additional integration in BMC Digital Workplace Catalog for imported service requests that are mapped to requestable offerings. Required to enable authentication for BMC Digital Workplace Catalog end user requests for services in the BMC Digital Workplace Catalog. |
Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
Application or component | Version and additional details | Purpose |
|---|---|---|
Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. Active Directory service connector. |
BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM features are supported only with 4.7.01. | HR solutions and knowledge articles. Submit HR cases. |
BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
BMC Virtual Chat (formerly BMC Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
The following optional components are applicable for BMC Digital Workplace Catalog:
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC HR Case Management | 4.7.00, 4.7.01 Multiple HRCM feature is only supported with 4.7.01 | HR solutions and knowledge articles. Submit HR cases. |
BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
Direct upgrade from versions
BMC Digital Workplace — upgrade from 18.05
BMC Digital Workplace Catalog — upgrade from 18.05