Designing a workflow to send notification

Sending in app notifications

You can insert the Send In App Notification element anywhere in a workflow, and specify the following input parameters:

• Receiver—User who receives the notification.
• Title—Summary of the notification.
• Content—Content of the notification. 

The following workflow shows an example of how the Send In App Notification action can be used.

In this example, hannah_admin is the login ID of the user who receives a notification when an external Remedy system executes the Get Entry by Query action.

The notification sent to hannah_admin includes the following details specified in the Send In App Notification action:

• Get Entry By Query title—Specified in the Title field.
• The JSON output generated from the Get Entry by Query—Specified in the Content field.

Sending emails

You can insert the Send Email element anywhere in a workflow, and specify the following input parameters:

• Receiver—Email address of a user who receives the email 

  Success

  Tip

  You can specify only one email address at a time. To send notifications to multiple users, use a multi-instance loop with a comma-separated list of email addresses. Alternatively, you can use your email client to create a distribution list. For more information, see Processing-data-sequentially-and-in-parallel.

• Title—Subject of the email
• Content—Body of the email
  To create a new line in the email, use a New Line variable or a STRIPHTML ("TEXT FROM THE FIRST LINE<br>TEXT FROM THE SECOND LINE") function. For a Service Broker Context variable, use two STRIPHTML functions without <br>.

The following workflow shows an example of how a Send Email action can be used.