Space banner This documentation supports the 20.02 version of BMC Digital Workplace Advanced.To view the latest version, select the version from the Product Version menu.

Release notes and notices


This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

Tip

To stay informed of changes to this list, click the image2017-5-11 11:46:29.pngicon on the top of this page.


Date

Title

Summary

March 5, 2021

This version provides updates in the following areas:

  • Granular configuration for auto-cycle banners in catalog sections
  • Additional status filters for events
  • Display of the User ID field and configuration of end-user details display settings
  • Remedy ITSM support groups as entitlement groups and collaborators on service requests
  • Remedy connector supports all fields for Work Order and Change Request
  • Exporting only the most recent revision of services
  • Option to remove all items from the active cart with one click
  • Updated action button icons for requests and approvals
  • Cart count shows only the number of items in the active cart
  • Approve and reject buttons for approvers
  • Restart available for failed service requests
  • Additional language support

December 4, 2020

This version provides updates in the following areas:

  • Disable in-app notifications
  • Hide URLs to how-to resources and quick links
  • Display service description in approval request details
  • Configure the view of the application chooser page for shared links
  • Push and email notifications for collaborator groups
  • BMC Helix Platform page and external page in a new tab
  • Support for variables in the BMC Helix Platform page URL
  • Configure impersonation button view
  • Simplified switch from one impersonated user to another
  • Simplified request of the same service on behalf of multiple users
  • Support for all fields in the Create Incident and Create Incident With Identifier activities in the Remedy connector
  • Comparison operators (>, <, ≥, ≤) support for Remedy forms
  • Reopen associated activities

May 2020

This version provides updates in the following areas:

  • Configuration wizard validations
  • Use Date & Time question responses to configure date restrictions
  • Set visibility rules for user groups
  • Allow users to add user groups to their default collaborator group
  • Include requests and approvals in the Top Hits tab
  • Filter active and past events
  • Display correct request details for services with alternate approvers
  • Allow authenticated users with valid attachment identifiers to view the attachment

February 22, 2020

The 20.02 release provides enhancements in the following areas:

  • Portal for external users
  • Questions with a table of response selections
  • People groups as collaborators on business requests
  • Custom surveys integration with BMC Helix Business Workflows
  • Dependent services in bundles
  • Improved search of knowledge articles
  • Additional fields in the change approval request details 
  • Provide feedback to BMC from the Admin Console
  • Enhancement to the Approvals configuration in BMC Digital Workplace Admin console
  • Launching approval requests in SmartIT console
  • Managing BMC Digital Workplace subtenants by a BMC Digital Workplace super administrator 
  • Updating the attachment settings for service requests
  • Category-based navigation in BMC Helix Digital Workplace

Tip

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*