Planning the source of your catalog

With BMC Digital Workplace Advanced, you can build your catalog in BMC Digital Workplace Catalog or BMC Service Request Management. Also, you can import existing service request definitions (SRDs) from BMC Service Request Management into BMC Digital Workplace Catalog.

To plan the approach and source of your catalog, determine which features are important for your catalog. The following tables compare the functionality available with a catalog built in BMC Service Request Management, a catalog built in BMC Digital Workplace Catalog, and a catalog imported into BMC Digital Workplace Catalog from BMC Service Request Management:

Service design and configuration

User actions performed on service requests

Approvals

Fulfillment

Consoles for supporting personas

Considerations when importing services from BMC Service Request Management to BMC Digital Workplace Catalog

If you have existing SRDs in BMC Service Request Management, you can import them to BMC Digital Workplace Catalog, as described in Importing-service-catalog-items-from-external-systems. When you import SRDs, the following information is not imported, and you must build them with the BMC Digital Workplace Catalog model:

Entitlements
Costs

Do not delete the SRD from BMC Service Request Management after you complete the import; BMC Digital Workplace Catalog uses the Remedy connector to connect to the SRD as part of the workflow for the request.

After you import the SRD, if you modify the SRD in BMC Service Request Management, you must reimport it into BMC Digital Workplace Catalog. When moving requests between environments, such as moving from the development environment to your production environment, you must move your SRDs between environments by using the export and import capabilities of BMC Service Request Management.

For more information about BMC Digital Workplace Catalog entitlements, see Creating-virtual-marketplace-entitlements. In version 3.4, entitlements are enhanced to allow entitlement against People foundation.

For more information about BMC Digital Workplace Catalog costs, see Adjusting-service-cost-and-quantity.