PDFs and videos

Videos

Videos are available in the following areas:

• Getting started videos
• Integration videos
• Enabling self-service in your organization videos
• Connector videos
• Administration videos
• Troubleshooting videos

Getting started videos

The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:

• Catalog content from the starter kit
• Enabling self-service in your organization
• Portal for external users

Integration videos

The following topics in the Integrating section contain videos that supplement or replace the text-based documentation:

• Integrating a BMC chat application with BMC Digital Workplace
• Setting up VM requests through BMC Cloud Lifecycle Management

Enabling self-service in your organization videos

The following topics in the Enabling-self-service-in-an-organization section contain videos that supplement or replace the text-based documentation:

• Enabling room reservations
• Integrating a BMC chat application with BMC Digital Workplace
• Managing assets on floor maps
• Setting up help desk appointments
• Setting up locations
• Setting up service health items

Connector videos

The following topics in the Connecting-your-catalog-to-external-systems section contain videos that supplement or replace the text-based documentation:

• Microsoft Office 365 connector

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

• Adding and updating service categories
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Enabling end user features
• Exploring the workflow designer
• Managing assets on floor maps
• Reconfiguring the BMC Digital Workplace server
• Setting up help desk appointments
• Setting up locations
• Setting up self-help resources
• Setting up service health items
• Support for service request definitions from BMC Service Request Management
• Transferring data between environments

Troubleshooting videos

The following topics in the Troubleshooting section contain videos that supplement or replace the text-based documentation:

• Configuring logs
• Identifying connectivity and configuration issues by running health checks
• Identifying the origin of environmental issues by running diagnostic checks