Setting up VM requests through BMC Cloud Lifecycle Management

Requirements

BMC Cloud Lifecycle Management 4.5 and BMC MyIT 2.5 introduced this integration. The following versions have been tested as compatible:

Before you begin

Install BMC Cloud Lifecycle Management, as described inInstalling in the BMC Cloud Lifecycle Management documentation.Install BMC Digital Workplace, as described in Installing-BMC-Digital-Workplace.

Considerations

• If you change the superuser password in BMC Cloud Lifecycle Management, you must also update the password in the BMC Digital Workplace configuration. For more information, see To configure the integration with BMC Cloud Lifecycle Management below.
• If BMC Cloud Lifecycle Management uses SSL, you must copy the root certificate for the self-signed or third-party certificate to the BMC Digital Workplace system, and import it to the cacerts SSL file in the Java used by BMC Digital Workplace.
  
• To view the BMC Cloud Lifecycle Management offerings in BMC Digital Workplace, the BMC Digital Workplace administrator must also have the entitlements and permissions configured in BMC Cloud Lifecycle Management.
  
• If you want users to be able to access BMC Cloud Management Lifecycle from BMC Digital Workplace, those users must have the same user names on the BMC Remedy Action Request System server (AR System server) for BMC Digital Workplace and the AR System server for BMC Cloud Lifecycle Management. Additionally, the users should belong to respective BMC Cloud Lifecycle Management groups and tenants in BMC Digital Workplace.
  
• You can configure BMC Distributed Server Option (DSO) workflows to synchronize the users that are created in BMC Digital Workplace with users in BMC Cloud Lifecycle Management. You can also configure DSO workflows with an escalation so that all the existing users are transferred to BMC Cloud Lifecycle Management first. For more information, seeIntegrating with Corporate ITSM for Foundation dataandTenantsin the BMC Cloud Lifecycle Management documentation.
• If you use DSO to move users, manage the users from the BMC Digital Workplace AR System server. Otherwise, you run the risk of overwriting BMC Cloud Lifecycle Management user permissions when DSO migrates users from BMC Digital Workplace to BMC Cloud Lifecycle Management. On the BMC Digital Workplace AR System server, create BMC Cloud Lifecycle Management groups and roles. That way, you can assign BMC Digital Workplace users the appropriate BMC Cloud Lifecycle Management group permissions, and then transfer the users to BMC Cloud Lifecycle Management with appropriate groups in place.
  
  

For more information, see the following topics in the BMC Cloud Lifecycle Management documentation:

• Managing entitlement packages
• Updating an existing user account with cloud administrator permissions

To configure the integration with BMC Cloud Lifecycle Management

1. Select Configuration on the BMC Digital Workplace Admin console.
   The Configuration page displays the Application Features tab.
2. From the Providers table (at the bottom of the window), select the CLM cloud services pluggable provider check box.
3. Click in the CLM cloud services pluggable provider row, and scroll down to view the fields: 
   
4. Complete the following fields:
   • clm.rest.uri—The URL to the BMC Cloud Lifecycle Management server.
   • super_user.key—The superuser password to access BMC Cloud Lifecycle Management.
     
   • clm.catalog.search.disabled—Select this check box if you want to disable searches in the BMC Cloud Lifecycle Management catalog.
   • clm.connect.timeout—Specify the connection timeout in seconds with the BMC Cloud Lifecycle Management server. 
     
     

5. Click Update Settings. 

   Note

   The Update Settings option is available only when the clm.catalog.search is disabled.

6. On the same Configuration page, click CLM under Configuration in the left column.
   
7. Specify the CLM Portal URL field, and click Save.

The following video gives an overview of integrating with BMC Cloud Lifecycle Management.

 https://www.youtube.com/watch?v=dhKpja-lvD4?rel=0