Integrating
Action | Reference |
|---|---|
Integrating with Remedy applications | |
Enable the Remedy Action Request System (AR System) application integration so BMC Digital Workplace Catalog workflows can communicate with Remedy applications or applications developed on the Remedy platform. | |
As a Smart IT administrator, you can enable BMC Digital Workplace request integration so that the users can search and view BMC Digital Workplace service requests; add activity notes; view questions and answers, fulfillment records, approver banner; share, refresh and print BMC Digital Workplace requests in Smart IT (for an example, see Using-workflows-to-create-relationships-in-Remedy-with-Smart-IT). | |
Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi-software environment that enables users to present credentials for authentication only once. After Remedy Single Sign-On authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again. | |
Integrating with other BMC applications | |
As a BMC Digital Workplace Catalog administrator, you can embed BMC Helix Chatbot in BMC Digital Workplace Advanced. BMC Digital Workplace Advanced uses an HTML inline frame (iFrame) element to load the BMC Helix Chatbot UI. | |
BMC HR Case Management enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience. Self-service users use BMC Digital Workplace to open HR cases and to search HR knowledge articles. | |
BMC TrueSight Operations Management provides information about service status availability to BMC Digital Workplace users. | |
BMC Chat applications allow your users to get answers to their questions by chatting with a virtual agent or a live agent. | |
Users can view and request available virtual machine (VM) offerings as part of BMC Digital Workplace Catalog. If a user clicks a service, a BMC Cloud Lifecycle Management window opens where the user can manage the service. | |
BMC Client Management integrates with BMC Digital Workplace Catalog to offer different services through operational rules and mobile commands created in BMC Client Management. | |
Catalog administrators can use BMC Helix Integration Service connectors to fulfill services. Developers can create custom connectors in BMC Helix Integration Service. For an example, see Setting-up-workflow-to-open-a-JIRA-issue-through-a-BMC-Integration-Service-connector. | |
Integrating with third-party applications using BMC Helix iPaaS | |
Catalog administrators can use BMC Helix iPaaS to integrate BMC Digital Workplace Catalog with JIRA so that whenever a service request is created in BMC Digital Workplace, a corresponding issue is created in Jira. | |
Integrating with other applications to access their catalog | |
BMC Digital Workplace Catalog integrates with external fulfillment systems through service connectors that pass information from a service request to an external system. To create the enhanced service catalog, a service catalog administrator must first set up service connectors. For an example, see Passing-question-responses-to-custom-fields-within-BMC-Remedy-ITSM. | |
Integrating BMC Digital Workplace Admin console with providers |