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Enabling confirmation checks on approving and rejecting requests

Users defined as approvers can approve and reject business requests by clicking the Approve or Reject button on the approval request. By default, no additional confirmation messages are displayed to users.  As a Remedy administrator, you can require users to submit a confirmation in BMC Digital Workplace end user console before they perform any action on the approval request. 

Related topic

Setting-up-approvals

To prompt an approver to enter a password when making a change to a request

  1. Log in to AR System as an administrator.
  2. Select Quick links > Approval Administration Console.
  3. On the Process tab, select a process definition.
  4. In the Process Definition form, select Yes from the Require Password? list of the corresponding process.
  5. Click Save.

Password_confirmation.png

If BMC Digital Workplace is not integrated with Remedy Single Sign-On (SSO), the Password field is displayed to users when they perform any action on the request (approve, reject, put on hold, and reassign).  

If BMC Digital Workplace is integrated with Remedy SSO, the Remedy SSO login page is displayed to users when they attempt to perform any action on the request. 

To prompt an approver to enter a comment when rejecting a request

  1. Log in to AR System as an administrator.
  2. Select Quick links > Approval Administration Console.
  3. On the Process tab, select a process definition.
  4. In the Process Definition form, select Yes in the Require Justification on Rejection field of the corresponding process.
  5. Click Save.

Comment_field.png

After you apply this setting, the Comment field will be displayed on approval requests when approvers click the Reject button.  

Additional options that you can enable or disable

Enabling users to put approvals on hold

Enabling users to reassign approvals

Enabling users to delegate approvers

Configuring-how-approval-requests-are-displayed-in-BMC-Digital-Workplace-end-user-console

 

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