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Overview of Self Service

Using Self Service, requestors can create their own tickets, in turn lowering the volume of calls to technicians. Additionally, they can access a database of self-help solutions and provide feedback on them. Requestors can also view active announcements that might impact them.

Video

The following video (10:52) provides an overview of Self Service:



image2017-7-5 10:30:41.pnghttps://youtu.be/hwK5Dq8HnMU?list=PLibAMtD70sYGYdao7TNnEiuvoHy_z8t4V

Self Service is an application that enables users to perform the following tasks:

  • Report an issue
  • View open tickets
  • Track the status of open tickets
  • Search for solutions to resolve common issues
  • Browse through self-help articles that are available for different topics
  • View a list of commonly used tickets
  • View active announcements
  • Browse custom links
  • Update profile information

Features and benefits of Self Service

The following table lists the features and benefits of the Self Service module:


Related topics

Using-Self-Service

Configuring-Self-Service