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Licenses

To obtain a Track-It! license

  1. To renew or update the Track-It! license, existing customers can download the updated license file from http://license.bmc.com/.

    Important

    If you do not download and update your license file after renewing support, the license remains expired in Track-It!.

  2. To obtain a new Track-It! license for new customers, follow these steps:
    1. Create your BMC online profile: 
      1. Visit the BMC Support site http://support.bmc.com and click Register.
      2. Enter the required information on the registration form.
      3. Select Access to BMC Support and enter your Support Contract ID and Contract Password (Pin).
    2. Download the updated license file from http://license.bmc.com/ after you receive your order confirmation email.

After you obtain a Track-It! license, you can upload and apply the license file that has the extension .licx. For more information, see Applying a License file.

The following table provides information about licenses in Track-It!:

License type

Description

Self Service

These licenses are consumed when you provide Self Service access to your requestors.

Concurrent

These licenses are consumed when a technician logs in and is released when a technician logs out.

Named

These licenses are assigned to specific technicians.

Inventory Audit (agents)

These licenses are consumed when a BMC Client Management agent is rolled out to audit an asset.

Agentless Hardware/Software Inventory

These licenses are consumed when BMC Client Management performs an agentless discovery of hardware and software details of an asset.

Remote Control

These licenses are consumed when a BMC Client Management agent is rolled out to remotely control an asset.

Barcode

These licenses are consumed when a Mobile device is registered using Track-It! Mobile App for scanning Barcode assets.

Note

When you use a new mobile device to scan an asset tag or serial number, a Barcode license is automatically consumed and registered to the mobile device. You can release and retire any registered mobile device from its Barcode license by un-registering it. For more information, see Applying-a-license-file.

Consider the following important points about Track-It! licenses:

  • A named license is consumed irrespective of the technician logging in to the application.
  • A technician with a named license does not consume a concurrent license upon logging into the application.
    For example, your Track-It! installation has three concurrent and three named licenses and three technicians with concurrent licenses are currently logged in to the application. If a fourth technician with a concurrent license tries to log in, an error message is displayed indicating there are no available licenses. However, if a technician with a named license tries to log in, they are granted access because their license is assigned specifically to them. 
  • You can view the current license details on the License Update page (hamburger menu image2017-5-3 22:48:56.png> Configuration > Application Settings > Product Updates > License Update). For more information, see Applying-a-license-file.

  • If all the named licenses assigned to technicians are consumed because of overallocation of licenses through the License Update page, then technicians with a named license cannot log in to Track-It!. If a technician with a named license tries to log in, then the following error message is displayed on the Track-It! login page:

    Unable to log on. There are more named license users than the system is licensed for. Contact your Track-It! administrator. 

    Example

    Assume that your Track-It! installation has five named licenses assigned to five technicians. When one of these technicians tries to log in to Track-It!, an error message is displayed on the Track-It! login page and the technician cannot log in.

Managing named licenses in Track-It! (2020 Release 03)

If all the named licenses assigned to technicians are consumed because of overallocation of licenses through the License Update page, then only system administrators with a named license can log in to Track-It! provided that they unassign an appropriate number of named licenses after logging in. To unassign the named licenses, the system administrator must perform these steps:

  1. Log in to Track-It! with your system administrator credentials.
    The Manage Named Licenses dialog box is automatically displayed.

  2. Click Yes to open the Assign Named Licenses dialog box. The Assign Named Licenses dialog box provides a list of technicians who have been assigned a named license. This list does not include the system administrator who has logged in to unassign the named licenses.

    • You can see the number of Total Named License and Allocated Named License at the top of the grid in the Assign Named License dialog box.
    • You must unassign an appropriate number of named licenses in the Assign Named License dialog box to enable the Save button.
    • The Save button is enabled only when one of the following conditions exists:
      • The number of Allocated Named License is equal to the number of Total Named License. 
      • The number of Allocated Named License is less than the number of Total Named License.
  3. In the Named License column in the grid, select an appropriate number of check boxes to assign the named license to technicians and clear an appropriate number of check boxes to unassign the named licenses.

  4. Click Save. 

    Note

    Make sure that you have unassigned an appropriate number of named licenses in the Assign Named License dialog box.

    The named licenses to the technicians are unassigned. The system administrator is redirected to the Track-It! login page and can now log in to Track-It!. Technicians with a named license can now log in to Track-It!.

    Note

    If you click Cancel in the Assign Named License dialog box without unassigning an appropriate number of named licenses, then you are redirected to the Track-It! login page but you cannot log in to Track-It! again. To log in to Track-It! from the Track-It! login page again, follow these steps:

    1. Close the Track-It! login page that is currently open.
    2. Close all the active browser tabs for Track-It!.
    3. Clear your browser cache.

Related topics

BMC Licensing PortalHow to obtain your Track-It! license & software