Home
Home
Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.
This space contains information about Track-It! 2020 releases.
This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.
Creating a custom PDF
If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):
- Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, click
and select Export to PDF:
- In the Exporting PDF dialog box:
In the Template box, select one of the following PDF styles:
- Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page. - Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- Simple to export a PDF with no cover, table of contents, or index
- In the Export Scope box, select what you want to export:
- Only this page to export the current page
- This page and its children to export an entire section (current page and any child topics)
- Click Export.
For more information, see Help for BMC Online Technical Documentation.
Videos
For videos that supplement the text-based documentation, see Training-videos.
This topic answers common questions and explains how to access additional resources, including BMC Support.
Frequently asked questions
This section answers frequently asked questions (FAQs) about the documentation portal.
The following are general questions about BMC technical documentation:
How can I get a PDF of selected content in a space?
Click here to expand...
This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.
Creating a custom PDF
If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):
- Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, click
and select Export to PDF:- In the Exporting PDF dialog box:
In the Template box, select one of the following PDF styles:
- Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page. - Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- Simple to export a PDF with no cover, table of contents, or index
- In the Export Scope box, select what you want to export:
- Only this page to export the current page
- This page and its children to export an entire section (current page and any child topics)
- Click Export.
For more information, see Help for BMC Online Technical Documentation.
Videos
For videos that supplement the text-based documentation, see Training-videos.
Where can I get documentation for all BMC products?
Additional resources
The following BMC sites are external to this portal and provide information that you might find helpful:
Support information
The following questions offer information about BMC Support:
How can I contact BMC Support?
How can I check a product version's support status?
Where can I get the security certificates required to transfer files to BMC Support?
Related topic