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Using the Mobile App: For technicians

The Track-It! Mobile App assists help desk personnel in providing quality service to their internal and external customers. The mobile application provides helpdesk technicians access to Track-It! to review assigned requests, submit requests, and update requests. This also enables technicians to search through the knowledge base to find out solutions for issues being reported.

Setting up the Mobile App

Managing the Mobile App




 

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Track-It! 2025