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Viewing the audit trail for assets

Track-It! provides comprehensive tracking and visibility into both technician and system activities related to IT assets. Every action that is taken on an asset, whether performed manually by a technician or automatically by the system, is captured and displayed in the Audit Trail window. As a technician, you can monitor an asset's entire lifecycle, from deployment to retirement, by capturing key events such as updates, status changes, assignments, and configuration modifications and maintaining a detailed chronological history of these activities.

Important

The audit trail is displayed only if view permissions are granted to the technician group or a user in the Asset form. For more information, see Roles and permissions

Related topics

Creating assets

Managing assets

Defining views and performing actions on Asset Management

To view the audit trail of an asset

  1. Open the Asset form page.
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  2. Click the 1746437206341-600.png icon to view the Audit Trail window.

    1. The Audit Trail consists the following tabs.

      TabsDescription
      GeneralAsset  activityDetails
      Creating a new AssetThe audit trail lists all the field values that are provided on the asset form of any new asset that is created from the technician portal, mobile app, business rule, or Asset Sync.
      Editing the AssetThe audit trail lists all the field values updated on the asset form from the technician portal, mobile app, and Asset Sync. Every time you update an asset, each instance is displayed as a separate entry in the audit trail.
      Deleting an assetThe audit trail will maintain the audit trail history for the deleted asset with a note in the database.
      Adding or deleting the asset attachmentsThe audit trail displays the details of any attachments that you have added or deleted from the asset by using the technician portal. The file name, the file URL, and the file size of the attachment are displayed in the audit trail.
      Linking /Unlinking child assets from the parent assetThe audit trail displays the details of any child assets that you have linked or unlinked from the asset. The child asset name and summary is displayed in the audit trail.
      HardwareDisplays all the hardware-related updates provided by the BMC Client Management API, which relies on data from the BMC Client Management provider.
      SoftwareDisplays all the software-related updates provided by the BMC Client Management API, which relies on data from the BMC Client Management provider.
      SecurityDisplays all the security-related updates provided by the BMC Client Management API, which relies on data from the BMC Client Management provider.

       

 

 

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