2024 Release 01
Downloading and installing the product update
Downloading from EPD | |
|---|---|
Upgrade installation |
2024 Release 01
Assigning tickets in a Round Robin order
You can enable Round Robin Settings when you create a group. All new and updated unassigned tickets are assigned to the technicians in the group in a set rotational order. For more information, see To create a group.
What else changed in this release:
Update | Product behavior in versions earlier than 2024 Release 01 | Product behavior in version 2024 Release 01 |
|---|---|---|
Configuring Self Service modules | You can display or hide the following modules, fields, or links in Self Service:
| You can display or hide the following additional modules, fields, or links in Self Service:
For more information, see Configuring-Self-Service-modules. |
Updates to the Assignment form | You are unable to navigate to the Parent ticket from the Assignment form. | You can open the Parent ticket directly from the Assignment form by clicking Open Parent Ticket For more information, see To create an assignment without using a template |
Updates to searching for tickets in Self Service | You are unable to search for a particular ticket by using the Ticket ID in Self Service. | You can search for a particular ticket by using the Ticket ID in Self Service. For more information, see To update a ticket. |
Ability to create a ticket from an Asset form | You are unable to create a ticket for a selected asset directly from the Asset form and from the Asset module workspace. | You can create a ticket for a selected asset from the Asset form and from the Asset module workspace. For more information, see To create tickets for an asset. |
Updates to BCM compatibility | Track-It! 2023 Release 02 supports BMC Client Management versions 22.4.03 and 22.4.30. | Track-It! 2024 Release 01 supports BMC Client Management 24.1. For more information, see Software requirements. |
Updates to upgrade paths supported | The following upgrade paths are supported for Track-It! 2023 Release 02:
| The following upgrade paths are supported for Track-It! 2024 Release 01:
For more information, see Upgrading-from-Track-It-20-xx. |
next to the Ticket ID field.