System requirements

Before you install the product, make sure that your environment meets the hardware and software requirements.

Product compatibility matrix

Web browsers

The following table lists the web browsers that Track-It! supports:

Application Server hardware requirements

The following table lists Application Server hardware requirements for Track-It!:

Software requirements

The following table lists software requirements for Track-It!:

Databases

The following table lists databases that Track-It! supports:

Important

SQL Server 2022 is only compatible with BCM version 24.1 and above.
Track-It! does not support case-sensitive SQL Server and SQL Express.
The Full Text search feature is available only with Advanced Services variant of SQL Server and SQL Express.
You must configure SQL Server for mixed mode authentication. This allows both Windows authentication (integrated security) and SQL Server authentication.
To make the Track-It! installer function correctly, you must enable the TCP/IP protocol on the SQL Server. By default, the TCP/IP protocol is disabled in SQL Express.

Security

Track-It! supports Transport Layer Security (TLS) 1.2 database connections by utilizing SQL Server drivers, which are automatically installed during installation.

However, your edition of SQL Server might not provide TLS 1.2 connections by default. The Microsoft Knowledge Base articleTLS 1.2 support for Microsoft SQL Server lists the various SQL Server editions and their support for TLS 1.2.

We recommend that you follow Microsoft's guidance when planning your TLS 1.2 connection to your SQL Server.

Important

If you are planning to enable an integration between Track-It! and BCM, please note that BCM does not support TLS 1.2 out-of-the-box. If you want to configure BCM with a TLS 1.2 enabled SQL Server, follow Knowledge Article166431.

The following table describes the required TLS versions that must be running on the Track-It! server, SQL server, and email server in order for Track-It! to function properly:

Security protocol	Version
TLS	TLS 1.2 Support Important TLS 1.2 is supported, if it is enabled, on both the Application Server and the Exchange Server.