Configuring Self Service language

Track-It! provides the functionality to translate the field labels and notification messages that are displayed in Self Service. Based on your requirements, you can add a new language. After you add a new language for Self Service, you must customize the field labels and notification messages for that language. For example, you want to display Self Service in German language. You must add the language to list of available languages for Self Service and then customize the value of labels and notification messages.

You must have the system administrator permission to configure a language for Self Service.

To add a language in Self Service

1. On the header bar, expand the hamburger menu  and select Configuration.
2. Select Self Service Configuration > Self Service Language > Language.
3. Click New.
4. In the Add New Language dialog box, in the Language Name field, enter an appropriate name.
5. From the Locale list, select the preferred locale for the language such as English (United State) - en US.
6. To mark the new language as the default language for Self Service, select the Default check box.
7. To display the language in Self Service, select the Display in Self Service check box.
8. Click Save.
9. (Optional) To edit an existing language, select the language and click Edit .
10. (Optional) To delete an existing language, select the language and click Delete .

To configure language translations

1. On the header bar, expand the hamburger menu  and select Configuration.
2. Click Self Service Configuration > Self Service Language > Language Translations.
3. On the Language Translations page, from the list of languages, select the language in which you want to translate and perform one of these steps:
   
   • To translate the notification messages that are shown in Self Service, select the System Messages option.
   • To translate the field labels that are shown in Self Service, select the System Labels option.
4. Depending on whether you have selected the System Messages option or the System Labels option, perform one of these steps:
   • Under the System Messages pane, select a notification message to edit it.

1. 
   

   • Under the System Labels pane, select a field label to edit it. 

     Notes

     • (2020 Release 03 and earlier) You can format the notification messages and field labels that are shown in Self Service by using the HTML syntax.

     • (2021 Release 01) You can format the notification messages and field labels that are shown in Self Service by using the syntax from the new system library. The notification messages and field labels that were formatted by using the HTML syntax are displayed in the list according to the syntax from the new system library.
       The following table shows the syntax from the new system library and the corresponding HTML syntax:

       Action	Syntax from the new system library	HTML syntax (For 2020 Release 03 and earlier versions only)
       Make the text bold	**Add Attachment**	<b>Add Attachment</b>
       Display the text with strong emphasis	__Add Attachment__	<strong>Add Attachment</strong>
       Insert a line break	Add /n Attachment	Add<br>Attachment
       Set the text to Heading 1	#Add Attachment	<h1>Add Attachment</h1>
       Set the text to Heading 2	##Add Attachment	<h2>Add Attachment</h2>
       Set the text to Heading 3	###Add Attachment	<h3>Add Attachment</h3>

2. Click Save.