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Track-It! 2025

Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2025 releases.

Release notes Updated 02 Jul 2025

Learn what’s new or changed for Track-It! 2025 Release 01, including new features, urgent issues, documentation updates, and product updates.

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Related topics

Known-and-corrected-issues

Installing

Date

Summary

Reference

June 30, 2025

Enhancements and features available in this product update:

  • Track audit trail for assets
  • Enhanced rich text editor

 Ready-made PDFs are available on the PDFs-and-videos page. You can also create a custom PDF.

Click here to see the steps
Important

We are working to improve the PDF export experience. We are currently working on the following issues:

  • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
  • Interface update—The export interface options are changing, so these instructions might not match them exactly.
  • Known limitations—PDF exports are not always completed successfully.
    Thank you for your patience.
  1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
    log in.png
  2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
  3. Next to the page title, click Export export.png.
  4. In the Export dialog box, click PDF:
    pdf icon.png
  5. In the Export as PDF dialog box, perform one of these steps:
    • To create a PDF of that page only, proceed to step 6.
    • To create a PDF of that page and its child pages, click select all.
    • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
  6. Click Export.

  7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

    Tip

    If you are creating a PDF of a single page, clear the Table of Contents checkbox.

  8. Click Export.
    The PDF is created.
  9. Save the PDF locally.

 

Planning

Deployment planning and system requirements

Installing

Installation, configuration, and maintenance

Upgrading

Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2023

Configuring after installation

Post-installation product configuration

Administering

Security and system administration

Using

Working with the product

Troubleshooting

Common issues

Web Services API

Integrations with other product or application

 

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