Logging in to and logging out of Self Service

As a Requestor, you can start a Track-It! Requestor session by logging in to Track-It! from a browser.

To enable auto-login for the Self-Service portal, you must turn on the Active Directory authentication.

Logging in as a requestor by using Track-It! credentials

Perform the following steps to log in by using your Track-It! Credentials:

1. In a browser, go to your Track-It! Self-Service URL (for example, http://serverName/TrackIt/SelfService).
2. Track-It! verifies your URL and displays the Self-Service Login page.
3. Enter your credentials as follows:
   
   • USER NAME: Track-It! Requestor User Name
   • Password: Unique password established for the User Name

   • Language: Select a language from the drop-down list. The languages supported are English, Deutsch, Español, Français, Italian, and Portuguese (Brazil). The language that you select determines the locale assigned to you. You can also add a new language and select a preferred locale while configuring Self-Service. For more information, see To add a language in Self Service.

     Important

     The language and the locale that you select when logging in to Self Service determines the date format and the decimal separator symbol that Track-It! uses.

4. Click Log In.
   A welcome message is displayed after you have logged in successfully.

Logging in as a requestor by using Pass-through Authentication (2024 Release 02)

Use your Windows Domain Name, User Name, and Password to log in to Track-It! Self Service.

(2024 Release 02) If the requestor account is created or updated to use Pass-through Authentication, the requestor cannot log in by using Track-It! Self-service credentialss.

(2024 Release 02) If the Pass-through Authentication is disabled for a requestor, then the requestor can log in using the existing Track-It! Self-service credentials.

Prerequisites

The following prerequisites apply before you use Pass-through Authentication to log in to Track-It! Self Service:

• The Use Windows Authentication check box must be selected for the requestor account.
• The requestor account must have a valid Windows User ID.

To log in by using Pass-through Authentication

1. In a browser, go to your Track-It! Self Service URL (for example, http://serverName/TrackIt/SelfService).
2. In the USER NAME field, specify your Windows User ID in the following format: domainName\userName.
3. In the Password field, enter your Windows password.
4. In the Language field, select the desired Language.
5. Click Log In.

Logging in as a requestor by using Microsoft Windows Integrated Authentication

You can log in by using Windows Authentication.

Prerequisites

The following prerequisites apply before you use Windows Authentication to log in to Track-It!:

• The Enable Windows Authentication check box must be selected. This check box is available under Configuration > Application Settings > User Authentication > Windows Authentication.
  
• The Use Windows Authentication check box must be selected for the requestor account.
• The requestor account must have a valid Windows User ID.

To log in by using Windows Authentication

1. In a browser, go to your Track-It! Self Service URL (for example, http://serverName/TrackIt/SelfService).
2. On the Login page, click Login using your Windows account.
   Alternatively, you can go to http://serverName/TrackIt/SelfService/Login.
3. In the Self Service section, select your preferred language.
   You select your preferred language only when you log in for the first time.

Logging out of a Track-It! requestor session

Perform the following steps to log out:

1. Click the My Profile icon at the top-right corner of your screen.
2. Click Log Out.
   The requestor is logged out of Track-It! and the Self Service Login screen is displayed.