2024 Release 02
Downloading and installing the product update
Downloading from EPD | |
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Upgrade installation |
2024 Release 02
Configure Secure LDAP (LDAPS) for Pass-Through Authentication Login
Track-It! administrators can configure Secure LDAP to manage access in Track-It!, to ensure that the authentication processes are more secure and protected against potential vulnerabilities. By using this feature, Track-It! Administrators can prioritize data protection and can focus on implementing solutions that enhance security and also maintain usability for technicians and requestors.
For more information, see Enabling-Microsoft-Windows-Integrated-Authentication-for-Track-It.
Create and manage email notification templates
Create notification templates with predefined formats tailored to specific notification types. You can simplify the drafting process by maintaining uniformity in the information presented. The functionalities such as, creating, copying, editing, and deleting templates provides flexibility for a system administrator to efficiently manage notification templates, promoting effective communication practices within the organization
For more information, see Creating and managing notification templates.
Set a technician's unavailability information
The System Administrator can update a technician's unavailability from the Technician's section under Application Settings. For more information, see To set a technician's unavailability.
Send email notifications by using templates
Use pre-defined templates to quickly and efficiently draft emails. These templates help system administrators to maintain the consistency and completeness of data in notification emails, saving time and effort as compared to manual drafting.
For more information, see To perform additional actions on a record.
Log out a technician
The System Administrator can log out any technician from the Technician's section under Application Settings. For more information, see To log out a technician.
What else changed in this release:
Update | Product behavior in versions earlier than 2024 Release 02 | Product behavior in version 2024 Release 02 |
|---|---|---|
Updates to pass through authentication | Pass through authentication was not available for requestors when they log in to Track-It!. | A requestor can access the Track-It! application using pass through authentication. |
Updates to the Administration section of reports | NA | Added the following two new reports:
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Updates Asset Synchronization schedule | Update Asset Synchronization schedule in an daily basis. | You can schedule asset synchronization on a daily and hourly basis. |
Updates to filtering records | You can filter the grid views by using the is in and is not in conditions. You can specify multiple values to filter the workspace data by using these conditions. For more information, see To filter records. | |
Updates to upgrade paths supported | The following upgrade paths are supported for Track-It! 2024 Release 01:
| The following upgrade paths are supported for Track-It! 2024 Release 02:
For more information, see Upgrading-from-Track-It-20-xx. |
Updates to business rule events | Use the Cancel All Failed option to cancel all the failed business rule events across all pages. For more information, see Tracking-Business-Rules-and-SLA-events. |