2023 Release 02
2023 Release 02
Viewing the audit log for a ticket
You can now view the technician and system activity of a ticket in the Audit Trail window. Additionally, you can easily monitor any changes made to the ticket in its lifecycle. For more information, see Viewing-the-audit-trail-for-tickets.
Unlocking records locked by other technicians
If any technician has a record open in their workspace, it is automatically locked for other users. As an administrator, you can now unlock these locked records directly from the interface. For more information, see Unlocking-a-record-locked-by-another-technician.
Customizing reports using the Expressions Editor
You can use the Expressions Editor to set the values for most of the properties of the report controls. These can include data fields, constants, functions, report parameters, and property values of other controls. For more information, see Designing-and-generating-reports.
What else changed in this release:
Update | Product behavior in versions earlier than 2023 Release 02 | Product behavior in version 2023 Release 02 |
|---|---|---|
Deleting or disabling users that are deleted or disabled in the Active Directory | When you import users from a group, you can only delete those users who are present in Track-It!, but are already deleted in Active Directory. | When you import users from a group, you can disable or delete users who are present in Track-It!, but are disabled or deleted in Active Directory. For more information, see Selecting a group and assigning licenses. |
Updates to scheduling reports | You can configure a schedule to run on Hourly, Daily, Weekly, or Monthly intervals only. | You can configure a schedule to automatically run and email a report on a particular day of a month in a year or a regular yearly interval. For more information, see Scheduling-reports. |
Updates to scheduling recurring tickets | You can configure a schedule to create a recurring ticket on Daily, Weekly, or Monthly intervals only. | You can configure a schedule to automatically create a recurring ticket on a a particular day of a month in a year or a regular yearly interval. For more information, see Scheduling-recurring-tickets. |
Updates to the LogConfig utility | You cannot generate the log files of the email conversations between the requestor and the technician. | You can now generate log files of the email conversations between the requestor and the technician for all the modules. For more information, see Viewing-with-log-files. |
Updates to BCM compatibility | Track-It! 2023 Release 01 supports BMC Client Management 22.4.1. | Track-It! 2023 Release 02 supports BMC Client Management versions 22.4.03 and 22.4.30. For more information, see Software requirements. |
Updates to upgrade paths supported | The following upgrade paths are supported for Track-It! 2023 Release 01:
| The following upgrade paths are supported for Track-It! 2023 Release 02:
For more information, see Upgrading-from-Track-It-20-xx. |
Downloading and installing the product update
For instructions about downloading and installing the product, see Installing.
For instructions about downloading and installing the update, see Upgrading.