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Release notes

Learn what’s new or changed for Track-It! 2024 Release 01, including new features, urgent issues, documentation updates, and product updates.

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Related topics

Known-and-corrected-issues

Installing

Date

Summary

Reference

December 10, 2024

Enhancements and features available in this product update:

  • Configure Secure LDAP (LDAPS) for Pass-Through Authentication Login
  • Create and manage email notification templates
  • Set a technician's unavailability information
  • Send email notifications by using templates
  • Log out a technician

April 18, 2024

Enhancements and features available in this product update:

  • Ability to assign tickets in Round Robin
  • Ability to display or hide certain modules, fields, or links in Self Service
  • Ability to open the Parent ticket directly from the Assignment form
  • Ability to search for a particular ticket by using the Ticket ID in Self Service
  • Ability to create a ticket for a selected asset from the Asset form
  • Updates to BCM compatibility
  • Updates to supported upgrade paths

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